4 wi fi support tech Jobs in atlanta, ga

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Wi Fi Support Technician

Cynet Systems

Atlanta, GA | Full Time

$47k-60k (estimate)

6 Days Ago

Wi-Fi Support Tech

Crescens Inc.

Atlanta, GA | Full Time

$51k-64k (estimate)

Just Posted

Wi-Fi Support Tech

Intellibee

Atlanta, GA | Full Time

$57k-71k (estimate)

3 Months Ago

Wi-Fi Support Technician

Lucid Technologies

Atlanta, GA | Full Time

$57k-72k (estimate)

5 Months Ago

Wi Fi Support Technician

Cynet Systems Atlanta, GA

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$47k-60k (estimate)

Full Time 6 Days Ago

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Cynet Systems is Hiring a Wi Fi Support Technician Near Atlanta, GA

Job Description:

Responsibilities:

Maintain, patch, and update CISCO Meraki devices across the enterprise.
Open ServiceNow tickets to track issues as needed and lead the troubleshooting effort.
Coordinate with vendors and business teams to ensure timely resolution of issues.
Engage other client employees and vendors to troubleshoot and resolve wireless network issues.
Escalate problems to other system support personnel and management when a problem is not easily identified and/or corrected promptly.
Resolve requests within SLA while providing the highest level of customer service.
Follow up with customers to ensure proper resolution.
Gain feedback from customers about the service provided.
Provide regular reports on WAP uptime, issues, etc., and other reports as requested.
Run ServiceNow reports as required or requested.
Work with management to continuously improve the WiFi support process.

Qualifications and Skills:

Experience supporting Meraki devices in a remote environment.
At least 1 year working with Meraki/Cisco Umbrella software.
Prior Cisco WLAN support experience.
Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.
Hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11n/ac wireless.
Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.
Experience installing and troubleshooting WiFi networks.
Strong customer relationship focus.
Detail-oriented with the ability to work independently.
Excellent oral, written, and interpersonal communication.
History of performing well under pressure.
Detail-oriented and well-organized with the ability to multitask.
Experience with the ServiceNow ticketing system is a plus.
CCNA and Network certifications are highly preferred.

Education and Certifications:

Bachelors degree in computer science or related field OR an associate degree in computer science or related field with relevant work experience.
CISCO Certifications are preferred.