Job Description

Gain feedback from customers about service provided.

Provide regular reports on WAP uptime, issues, etc. and other reports as requested.

Run ServiceNow reports as required or requested.

Work with management to continuously improve the WiFi support process.

Qualifications & Skills Required:

Experience supporting Meraki devices in a remote environment.

At least 1 year working with Meraki/Cisco Umbrella software.

Prior Cisco WLAN support experience.

Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.

Hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11n/ac wireless.

Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers

Experience installing and troubleshooting WiFi networks.

Strong customer relationship focus.

Detail oriented with the ability to work independently and remotely.

Excellent oral, written, and interpersonal communication.

History of performing well under pressure.

Detail oriented and well organized with the ability to multitask.

Experience with the ServiceNow ticketing system a plus.

CCNA and Network certifications highly preferred.

Education and Certifications

Bachelor’s degree in computer science or related field OR an associate degree in computer science or related field with relevant work experience.

CISCO Certifications preferred.

Skill Matrix

• Bachelor’s degree in computer science or related field OR an associate degree in computer science or related field with relevant work experience.Required
• CISCO Certifications Desired
• Experience with the ServiceNow ticketing system Required 5 Years
• Experience installing and troubleshooting WiFi networks. Required 5 Years
• Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers Required 5 Years
• Hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11n/ac wireless. Required 5 Years
• Experience supporting Meraki devices in a remote environment. Required 5 Years
• Cisco WLAN experience Required 5 Years