3 Wi-Fi Support Tech Jobs in Atlanta, GA

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Wi Fi Support Technician

Cynet Systems

Atlanta, GA | Full Time

$47k-60k (estimate)

1 Week Ago

Wi-Fi Support Tech

Crescens Inc.

Atlanta, GA | Full Time

$51k-64k (estimate)

1 Week Ago

Wi-Fi Support Technician

Lucid Technologies

Atlanta, GA | Full Time

$57k-72k (estimate)

6 Months Ago

Wi-Fi Support Tech

$51k-64k (estimate)

Full Time 1 Week Ago

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Crescens Inc. is Hiring a Wi-Fi Support Tech Near Atlanta, GA

Job Title: Wi-Fi Support Tech
Location: Atlanta, GA-Occasional Onsite
Duration: 4 Months
Note:

MUST BE LOCAL TO METRO ATLANTA AREA
The selected candidate must be available to report onsite as directed by the client .

Job Description:

Maintain, patch and update CISCO Meraki devices across the enterprise.
Open ServiceNow tickets to track issues as needed and lead the troubleshooting effort.
Coordinate with vendors and business teams to ensure timely resolution of issues.
Engage other Client employees and vendors to troubleshoot and resolve wireless network issues.
Escalate problems to other system support personnel and management when a problem is not easily identified and/or corrected in a timely manner.
Resolve requests within SLA while providing the highest level of customer service.
Follow up with customers to ensure proper resolution.
Gain feedback from customers about service provided.
Provide regular reports on WAP uptime, issues, etc. and other reports as requested.
Run ServiceNow reports as required or requested.
Work with management to continuously improve the WiFi support process.

Qualifications & Skills Required:

Experience supporting Meraki devices in a remote environment.
At least 1 year working with Meraki/Cisco Umbrella software.
Prior Cisco WLAN support experience.
Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.
Hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11n/ac wireless.
Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers
Experience installing and troubleshooting WiFi networks.
Strong customer relationship focus.
Detail oriented with the ability to work independently and remotely.
Excellent oral, written, and interpersonal communication.
History of performing well under pressure.
Detail oriented and well organized with the ability to multitask.
Experience with the ServiceNow ticketing system a plus.
CCNA and Network certifications highly preferred. Education and Certifications
Bachelor's degree in computer science or related field OR an associate degree in computer science or related field with relevant work experience.
CISCO Certifications preferred.

Required Skills:

Bachelor's degree in computer science or related field OR an associate degree in computer science or related field with relevant work experience.
CISCO Certifications-Desired
Experience with the ServiceNow ticketing system
Experience installing and troubleshooting WiFi networks.
Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers
Hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11n/ac wireless.
Experience supporting Meraki devices in a remote environment.
Cisco WLAN experience