Job Title : Help Desk Coordinator

Location : Trenton, NJ

Duration : 4 months

Type : Contract

• Position is a hybrid model . Selected applicants will be required to work remotely and report on-site. Hours are Monday- Friday- 8 : 00 am to 4 : 00 pm IN OFFICE (1 day REMOTE : Tuesday, Wednesday or Thursday)*
• Note : 35 hour workweek*

Short Description :

Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem.

Excellent communication skills and computer knowledge is preferred.

Job Description :

• The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications.
• They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines.
• The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.

Responsibilities :

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for Client business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.

Qualifications and Skills Desired :

• Microsoft Windows 10
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365 training on Client mainframe systems will be provided.
• Experience using Microsoft Excel, Word and Visio
• Must have good clear communication skills
Required :
• Data entry
• Data entry
• Experience using email (Outlook)
• Experience working in a position requiring calm demeanor when dealing with upset users
• Experience with MS Excel
• Experience with MS Word
• Experience with MS Visio

Last updated : 2024-05-15