Seeking experienced Security Officers to become an integral part of our team at a luxury hotel property in Cambridge. Part-time and full-time schedules are available for Thursday, Friday, Saturday, and Sunday shifts, 3 PM - 11:30 PM. PTO benefits are offered for full-time positions. The selected individuals will patrol and secure assigned premises as well as identify risks to staff and patrons.

• Must possess at least 1 years of hotel and/or concierge Security Officer experience.
• Strong writing and report-taking skills are required.
• Must be able to multitask and make appropriate decisions in difficult situations.
• Must be able to walk for extended periods.
• Must be flexible to work all shifts, including days, nights, weekends, and holidays.
• Must be customer-service orientated and have excellent hospitality skills.
• Must be willing to attend mandatory training.
• Must be willing to accept overtime assignments.

Responsibilities:

• This position requires anywhere from 8 to 32 hours per week (Thursday - Sunday, 3 PM - 11:30 PM)
• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls to assist both guests and associates concerning safety, security, and hotel operations.
• Initiate and follow up with police regarding all investigations of crimes committed against property and persons.
• Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion, and ensure appropriate follow-up with guests, visitors, and employees, documenting all contacts.
• Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook, and employee/guest interactions.
• Escort and interact with special guests who need privacy when entering/exiting the hotel through the heart of the house areas.
• Maintain confidentiality when dealing with sensitive guest or associate issues.
• Assist supervisor or director in checking alarm systems, safety, and fire alarm systems and closely monitoring the security of building doors, service areas, delivery areas, and grounds.
• Assist hotel management in emergencies by knowing all hotel safety procedures and leading/directing guests and associates to safety.
• Other duties as assigned.