•This position requires anywhere from 8 to 24 hours per week. Weekend and overnight shifts.
•Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
•Answer house calls to assist both guests and associates with respect to safety, security, and hotel operations.
•Initiate and follow up with police regarding all investigations of crimes committed against property and persons.
•Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
•Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion, and ensure appropriate follow-up with guests, visitors, and employees, documenting all contacts.
•Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook, and employee/guest interactions.
•Escort and interact with special guests who need privacy when entering/exiting the hotel through the heart of the house areas.
•Maintain confidentiality when dealing with sensitive guest or associate issues.
•Assist supervisor or director in checking alarm systems, safety, and fire alarm systems and closely monitoring the security of building doors, service areas, delivery areas, and grounds.
•Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
•Other duties as assigned.