Overview

Reviews, processes, and tracks all patient dietary needs, responds to patient calls, provides instruction/support to staff for communicating with patients and may act as liaison between physicians /nurses and families, to ensure patients receive the right diet orders and food items as ordered by the provider.

Responsibilities

Qualifications

• High school graduate or equivalent required.
• 1 year experience in provider office preferred
• Knowledge of diet orders, as well as the ability to follow up on orders and problem solve for patient needs related to the diet order.
• Ability to effectively interact with patients, providers, and staff a must.
• Able to prioritize and multitask. Must be able to have multiple computer applications open at one time and simultaneously answer & respond to all inquiries & services needed by multiple individuals
• Must be able to work the following applications/systems: Microsoft Office, Computrition, FileMaker Pro, Ed-H, and the Organization Copier system.
• Must have prior computer experience, excellent communication skills, and attention to detail while on the phone.
• Knowledge of the phone system needed to interact with Patients, Clinicians, Doctors, Dietitians, Managers, and all other individuals that may need clarification or help with problem solving of the patient diet needs. This includes direct contact with individuals as well as the retrieval of messages from the voicemail system
• Clerical skills for recording, filing, communicating, correcting data, and all data entry into the various applications systems

Required Licensure/Certifications

• None