Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.

IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

This position is part of the Customer Care Department and will be remote in the United States of America. At IDT, we are one global team. We celebrate our differences, engage in healthy debate, and are inclusive. Together, we accomplish great things!

In this role, you will have the opportunity to:

• Build and maintain rapport with assigned accounts by providing timely and accurate customer service that addresses all order management needs
• Gather and verify customer requirements to determine the corresponding product offering required for quote and order processing 
• Use IDT systems and tools to create accurate quotation offers and sales order records; collate information from multiple IDT applications and knowledge resources to provide informed order status updates 
• Ensure order acceptance and fulfillment processes adhere to terms outlined in commercial agreement. Monitor that all customer obligations are met for minimum purchase commitments or minimum revenue requirements to ensure as needed 
• Plan and/or facilitate onsite customer visits and conference calls for assigned accounts to support recurring business needs. 

The essential requirements of the job include:

• Bachelor’s degree (Biology, Chemistry, Biochemistry, or related life science field preferred) OR Associate’s degree AND at least 3 years of IDT or relevant customer service experience
• Ability to manage multiple priorities and critical thinking skills while communicating with both internal and external stakeholders and customers
• Experience identifying processes in need of optimization and suggesting solutions for continuous improvement, as well as draft, review, and maintain work instructions and process flow documentation for individual accounts
• Ability to adjust rules and processes for individuals situations as needed

It would be a plus if you also possess previous experience in:

• Previous experience in a customer service role, especially in the life sciences industry
• Previous experience and understanding of Customer Relationship Management tools, a plus if direct experience with Salesforce

At IDT we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for IDT can provide.

The salary range for this role is $49,000 - $61,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.