The Customer Service Representative is responsible for providing superior customer service in a fast-paced call center environment with the ability to keep information organized while handling several situations at once. This position is an outstanding opportunity for a detailed –oriented team player with a positive, enthusiastic, and strong customer focused mentality. Our Customer Service Representatives take incoming calls, emails, or chats from our customers who may have questions concerning lost packages, exchanges/returns, shipping information, billing and a variety of other concerns. They also assist our customers with ordering, sizing, checking availability and navigating our website. This position will be fully in-office M-F 8am – 5pm. Once an initial 60 days has passed and rep has shown ability to work independently, Reps can work-from-home on Mondays and Fridays. Education and Experience: High school diploma preferred1-3 years prior Customer Service experience (any customer service)Proficient in MS Office applications Key Competencies: Customer Service FocusProblem analysis and Problem solvingDecision MakingInitiativeActive listeningStress ToleranceExcellent problem-solving skillsOrganized, combined with multi-tasking abilityExcellent Written and Verbal Communication Skills Job Duties:Able to work well within a teamAssist customers via phone and/or email and online chat to ensure they have the best possible experienceAble to give detailed feedback when following up with a customerAble to be a part of the team where we drive a performance-based environment, metric driven by utilizing/analyzing real time dataWork effectively within a team-oriented environmentDrive continuous improvement to ensure quality standards are excellentAbility to remain calm and focused during challenging customer interactionsResolve customer issues with first call resolution in mindAbility to make judgment decisions in accordance with policies and procedures.Perform other functions and activities as directed by the Retail