6 Call Center Customer Service Representative Jobs in Elsinore, CA
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Dalinghaus Construction is Hiring a Call Center Customer Service Representative Near Elsinore, CA
***PART-TIME OPPORTUNITY Monday-Friday 12:30 PM - 6:00 PM ***
***TRAINING HOURS WILL VARY FOR INITIAL WEEK***
***PLEASE DO NOT APPLY UNLESS PART-TIME AND THE HOURS ABOVE WORK FOR YOU***
JOB TITLE: Call Center - Scheduling Coordinator
DEPARTMENT: Call Center
REPORTS TO (Job Title): Manager of Sales
JOB SUMMARY:
Responsible for being the initial contact point for new clients and home owners. Ability to answer, screen, and forward incoming phone calls, texts, and emails. Responsible for being able schedule new clients. Able to pick up on caller’s personality traits and match them with Sales Representative with similar traits. Ability to identify caller’s needs, clarify information and services, research every issue, and able to provide a timely solution or outcome. Keeps customer service/satisfaction at the highest priority. Supports the management and mission of the company.
KEY PERFORMANCE INDICATORS:
Number of booked appointments & Confirmed scheduled percentage,
ESSENTIAL JOB FUNCTIONS:
- Manage large amounts of inbound and outbound calls in a timely manner
- Handle two (2) or more phone lines
- Follow communication protocol when handling various topics
- Identify customer/client’s needs, clarify information, and confirm their understanding of items discussed
- Understanding of the appointment scheduling process
- Scheduling of appropriate sales representative
- Verifying correct customer information is registered
- Verify any documentation is obtained
- Schedule appointment for sales representative
- Communicate with customer/client
- Keeping updated notes, calendar, and activities in company CRM
- Informing homeowner and/or sales representative of any changes
- Discussing sales duration and expectations
- Communicate with sales representative
- Keeping updated notes, calendar, and activities in company CRM
- Informing Sales Rep/Production of any changes to the schedule
- Collaborates with managers to create efficiencies related to company activities.
- Regular and punctual attendance.
- Ability to legally drive a motor vehicle.
NECESSARY KNOWLEDGE, SKILLS, ABILITIES, and TALENTS:
- Knowledge of construction, concrete or related principles and practices.
- Knowledge of foundation systems and procedures including piers, anchors, and waterproofing.
- Skill in operating personal computer and programs such as company CRM and other business software.
- Excellent organizational skills
- Exceptional Customer service attitude
- Professional writing and verbal communication skills
- Skill in logic and math.
- Ability to interpret complex information or instructions into understandable job specifications, measurements, instructions and standards.
- Ability to communicate with subordinates about job generalities and specifics—to give instruction.
- Ability to motivate, guide and direct clients to confirmed appointment
- Possess talent and personal traits:
- Self Management
- Leading Others
- Accountability for Others
- Results Orientation
- Customer Focus
- Self Starting
- Goal Achievement
- Integrity
EDUCATION AND EXPERIENCE:
An equivalent combination of education and experience to illustrate a proven track record in the business field.
Job Type: Part-time
Pay: $17.00 - $20.00 per hour
Expected hours: 27.50 per week
Experience level:
- 2 years
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Application Question(s):
- Are you familiar with Google Maps?
- Do you have any basic construction knowledge? If so, please explain
- Do you have any experience managing/responding to web chat messages? If so, please explain
- Are you available to work 12:30 pm to 6:00 pm, Monday-Friday?
Experience:
- Call Center/ Customer Service: 1 year (Preferred)
Work Location: In person
Job Summary
Part Time
Specialty Trade in Construction
$39k-49k (estimate)
04/12/2023
05/24/2024
dalinghausconstruction.com
Lake Elsinore, CA
<25
Specialty Trade in Construction
Related Companies
The job skills required for Call Center Customer Service Representative include Customer Service, Call Center, Scheduling, Verbal Communication, Customer Focus, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Customer Service Representative. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
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Career tips from people on Call Center Customer Service Representative jobs
Mental disorders also affect children, the elderly and are a major problem for the homeless population.
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Mental health technicians are at the forefront of a rewarding field.
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Step 3: View the best colleges and universities for Call Center Customer Service Representative.
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