Purpose of the Position:

The General Manager/Managing Partner assumes responsibility and is accountable for customer retention and the profitability of each department in the dealership on behalf of the dealer. The General Manager/Managing Partner will accomplish all objectives through planning, motivating, and coordinating the activities of all departments. The General Manager/Managing Partner’s primary responsibility is to develop efficient managers and work through them to accomplish the goals and objectives of the organization. 

Key Roles & Responsibilities:

• Integrator
• Leadership Management = Accountability
• Guide and defend culture and values daily - beats the drum 
• Accountable for the overall Dealership P & L
• Responsible for executing the strategic business plan
• Final voice in conflict resolution for all key stakeholders - Exceptional Customer, Team Member and Vendor Partner Experience

Essential Job Functions:

• Hires, trains, develops and motivates all dealership department managers
• Directs and monitors all dealership management and supervisory personnel functions and completes formal performance evaluations of all department managers at regularly scheduled intervals
• Plans dealership operations for the coming year and submits to the dealer for approval
• Meets with the controller/office manager monthly to review departmental forecasts for consistency with the annual forecast
• Meets with managers individually to develop monthly and annual goals and objectives, and to review actual performance
• Monitors the daily operating control (DOC), recommending improved courses of action when & where necessary
• Ensures that the monthly financial statement is complete, accurate and submitted to the factory in a timely fashion
• Develops and maintains a good working relationship with lending institutions and manufacturer personnel
• Oversee all dealership personnel functions, to include: interviewing, hiring, measuring and evaluating performance, recognizing accomplishments, and termination
• Communicates management policies and procedures to all employees and ensures that they are understood and followed
• Provides enthusiastic leadership to help shape employees' attitudes and build morale
• Holds regularly scheduled leadership team meetings to ensure that every department is operating efficiently and profitably
• Ensure that department managers are training and supervising employees for optimum effectiveness
• Formulate policies and establish procedures for all training programs and monitor their effectiveness
• Reviews and approves compensation plans for all employees
• Coordinates with the business office to ensure that records and analyses are maintained accurately
• Assists in developing and implementing merchandising strategies and assists in creating effective, cost-efficient marketing programs
• Establish and maintain harmony and teamwork among departments
• Resolves any customer complaints that department managers are unable to rectify
• Other responsibilities as assigned

Qualifications:

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• At least two years in a dealership sales capacity.
• At least two years in a supervisory position.
• Professional personal appearance.
• Excellent communication skills in person, on the telephone, and in writing.
• Will be trained on all dealership computer systems.