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Customer Service Representative - (FT)
Dal-Tile Miramar Beach, FL
$31k-39k (estimate)
Full Time | Durable Manufacturing 6 Months Ago
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Dal-Tile is Hiring a Customer Service Representative - (FT) Near Miramar Beach, FL

Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.
Primary Objective
To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues.
Primary Function and Scope:
  • Provides customer account management, including, but not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.
  • Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
  • Responsible for keying in orders, processing faxes, and preparation of reports.
  • Interfaces with various groups, including internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
  • Responds to customer needs.
  • Participates in special projects and performs additional duties as required.
Experience and Knowledge Required:
  • A High School Diploma or GED equivalency is required.
  • 2 or more years of call center or customer service experience.
  • Focus on customer account management preferred
  • Prior textile industry knowledge is preferred.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$31k-39k (estimate)

POST DATE

11/14/2023

EXPIRATION DATE

05/08/2024

WEBSITE

daltile.com

HEADQUARTERS

DALLAS, TX

SIZE

7,500 - 15,000

FOUNDED

1947

CEO

JOHN TURNER JR

REVENUE

$1B - $3B

INDUSTRY

Durable Manufacturing

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