2 Reservations Agent Jobs in Williamsburg, VA

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Reservations Agent

Kingsmill Resort

Williamsburg, VA | Full Time

$45k-59k (estimate)

7 Days Ago

Reservations Agent

Daily Management

Williamsburg, VA | Full Time

$47k-62k (estimate)

3 Weeks Ago

Reservations Agent

Daily Management Williamsburg, VA

$47k-62k (estimate)

Full Time | Accommodations 3 Weeks Ago

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Daily Management is Hiring a Reservations Agent Near Williamsburg, VA

Position Title: Reservations Agent

Department: Reservations/Owner Services

FLSA Status: Non-Exempt

Reports To: Owner Services/Reservations Manager

Position Summary:

This position reports to the Owner Services/Reservations Manager and is primarily responsible for providing excellent customer service to our Owners by addressing questions concerning contracts, owner rentals, exchange procedures, receiving payments for assessments and taxes, and reserving Owner weeks. This position also enters rental reservations from online travel agencies and maintains Marketing reservations.

Specific Responsibilities:

Core duties and responsibilities include the following:

Enters and confirms reservations from Exchange companies: RCI, Interval International, Platinum Interchange.
Maintains accuracy of Marketing reservations entered via automated download, adding required information to assure proper handling.
Accurately enters reservations received from online travel agencies such as Agoda, Expedia, Booking.com.
Provides highest level of customer service by responding to questions regarding contracts, rentals, maintenance fees, and how to work with Exchange companies to obtain optimum benefits of their ownership.
Accounting duties include receiving payments for maintenance fees and taxes, and collection calls.
Assures Owner information in the property management system is accurate and up to date.
Assists the front office in researching information as requested.
Adheres to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the Employee Handbook.
Performs all other duties as assigned by management.

Managerial Responsibilities:

This position has no supervisory responsibilities.

Position Requirements (Skills/Abilities):

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to represent the resort professionally and interact positively with owners and guests.
Previous customer service experience.
Previous experience in reservations. Experience in a resort setting is a plus.
Experience with internet software; and word processing software

Experience:

The requirements listed above are representative of the knowledge, skill, and /or ability required.

Education:

High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Flexible Scheduling:

Must be able to work Monday through Friday and Saturdays as required.

Physical Demands:

While performing the duties of this job, the employee is required to walk, stand, stoop, kneel, crouch. The employee Is required to use his/her hands and fingers to feel, and reach for objects of various sizes, shapes and weight.

The employee will occasionally be required to climb a step ladder or balance and, to talk, to hear and /or smell. The employee must regularly push, pull, lift and /or move 10-25 lbs. And occasionally push, pull, lift and /or move 50 or more pounds with assistance. Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus in various settings. Good customer service skills are a must.

Standards of Appearance:

This position is highly visible in all resort areas. Team member must present a professional appearance and must adhere to all Operating Procedures and Standards of Appearance set by Daily Management and the Resort.

Standards of Conduct:

The high ethical standards of Daily Management, Inc. must be upheld by all members of the management team. The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations, alcohol consumption, etc., stated in the Team Member handbook and manuals are inviolable. We pride ourselves on providing a professional caring atmosphere for guests and fellow team members and will achieve this goal through responsible action as individuals and as a group.

Note:

This position description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Job duties will vary based on the property location specific. Team members will be required to perform any other job-related duties assigned and needed in their role. This document does not create an employment contract, implied or otherwise, other than an "at will" employment agreement.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Accommodations

SALARY

$47k-62k (estimate)

POST DATE

04/07/2024

EXPIRATION DATE

06/05/2024

WEBSITE

dailymanagementresorts.com

HEADQUARTERS

KISSIMMEE, FL

SIZE

50 - 100

FOUNDED

1992

CEO

JANICE FEIRSTEIN

REVENUE

$5M - $10M

INDUSTRY

Accommodations

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About Daily Management

DAILY MANAGEMENT, INC is a hospitality company based out of 16461 RACQUET CLUB ROAD, FORT LAUDERDALE, Florida, United States.

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The following is the career advancement route for Reservations Agent positions, which can be used as a reference in future career path planning. As a Reservations Agent, it can be promoted into senior positions as a Travel Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Reservations Agent. You can explore the career advancement for a Reservations Agent below and select your interested title to get hiring information.

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If you are interested in becoming a Reservations Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Reservations Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Reservations Agent job description and responsibilities

Also known as travel clerks or reservationists, reservation agents provide booking and reservation services to customers.

02/20/2022: Charlotte, NC

Reservation agents assist consumers when booking travel arrangements, such as hotel rooms, airline tickets, rental cars and cruise cabins.

01/02/2022: Anchorage, AK

Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.

01/11/2022: Pierre, SD

Process reservations that require direct communication with the service provider through both email and telephone.

02/23/2022: Amarillo, TX

Most reservation agents of all types are required to maintain some sort of records with all transactions from that day of service.

03/14/2022: Florence, SC

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Reservations Agent jobs

Reservation Agents must be very knowledgeable on the services they are selling or promoting.

03/08/2022: Port Arthur, TX

Reservationists often work with multiple reservations at a time and need to be able to multitask.

03/03/2022: Twin Falls, ID

Some travel agents work for vacation destinations and use their experience to help sell travel packages to potential customers.

02/26/2022: Fayetteville, NC

Maintain a positive demeanor while working quickly to create reservations successfully and resolve any issues.

01/24/2022: New Haven, CT

Some agencies prefer reservations agents with firsthand experience visiting a country.

01/10/2022: Pascagoula, MS

Step 3: View the best colleges and universities for Reservations Agent.