May include, in addition to;

• To supervise and oversee all the work and functions of Customer Services Representatives.
• Responsible for time & attendance of Customer Service Representatives.
• Delegate all work flow to team representatives and accountable for their goals and work performance.
• Provide feedback to Customer Service employees on performance and disciplinary actions when needed.
• Provide motivation to staff on giving excellent customer service to our customers.
• Recruit for open positions in department, review resumes and interview potential candidates.
• Coach & train employees when needed.
• Participates and/or leads improvement efforts.
• Captures & compiles data relating to department.

Nature & Scope:

• May provide direction amongst branch hourly personnel, specifically CSRs and Clerks
• Ensure all employees are following work processes/procedures and take the required training
• Assist Branch Manager with branch operations
• Support sales teams and inside account representatives as well as all branches if needed

Knowledge & Skills:

• Experience with performance metrics, process improvement, and policy enforcement
• Ability to handle changing priorities and use good judgment in stressful situations
• Experience with training methods
• Familiarity with Performance Management and CRM systems
• Excellent verbal and written communication skills.
• Working knowledge of Microsoft Office suite.

Experience:

• 5 years with customer service and supervisory experience

Education:

• High School diploma or GED equivalent

Physical Requirements/Work Environment:

• Must be able to perform essential responsibilities with or without reasonable accommodations
• Includes standing, walking, working at desk and at store customer counter

Pay Range:

• $56,500.00 $81,140.00

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.