Job Summary

Under the support of the Market Retail Leader, you will serve as an advisor with a holistic understanding of the mission of Dacotah Bank.

You will help achieve the goals of Dacotah Bank through the sales, service and transactional relationships you develop and maintain with customers.

An expert understanding of the purpose and benefit of Dacotah Bank Products and service is required, in order to enhance Wallet Share through serving the needs of customers.

The CSR is also responsible for the maintenance and balancing of a teller drawer, understanding compliance regulations related to all areas of responsibility, and identifying fraudulent transactions that are presented for processing.

CSR is to maintain excellent customer relations and effectively cross-sell other bank products and services. Also recognize opportunity to refer Insurance and Trust products and services through advisory and needs identification, ensuring positive and profitable relationships exist between the bank and its customers.

Along with daily responsibilities, Dacotah Bank employees are highly encouraged to participate and support the numerous community involvement opportunities the bank provides throughout the year.

Accountabilities

As a Customer Service Representative of Retail Delivery for Dacotah Bank, while ensuring that applicable regulations, disclosures, policies, and procedures are followed, you will :

• Manage retail transactions
• Provide deposit products and services
• Provide access to other products and services
• Complete follow-up procedures with customers
• Participate in customer relation review with your supervisor

Scheduled Working Hours : Monday-Friday 8 : 00 a.m. to 5 : 00 p.m.; Rotating Saturday shift schedule.

We offer the opportunity for career growth and development in a professional and pleasant working environment. We offer a competitive salary and exceptional benefits package including :

• Health Insurance- Dacotah Bank pays 100% of the premium, family and individual coverage
• Health Savings Account
• Life Insurance for the employee and family
• Paid Vacation and Sick Time
• Retirement Plan Options
• Additional Perks and Benefits

Qualifications

Skills

Required

Maintain Confidentiality

Expert

Collaborative

Advanced

Cooperative

Advanced

Interpersonal Skills

Advanced

Organization

Advanced

Independent

Advanced

Customer Service

Advanced

Communication

Advanced

Proper Business Etiquette

Intermediate

Social Skills

Advanced

Behaviors

Required

Team Player

Works well as a member of a group

Dedicated

Devoted to a task or purpose with loyalty or integrity

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well :

Motivations

Required

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Self-Starter

Inspired to perform without outside help :

Education

Required

Diploma or better.

Preferred

Associates or better in Business or related field.

Experience

Preferred

1-2 years : Banking Experience

Banking Experience

1-2 years : Customer Service

Customer Service

Licenses & Certifications

Last updated : 2024-04-24