Da/Pro Rubber, Inc. a leading custom manufacturer of precision rubber & plastic parts, is seeking a CUSTOMER SERVICE REPRESENTATIVE for our Broken Arrow facility located at 1300 E. Fort Worth St, 74012.

Schedule: Monday - Friday, 8 AM - 5 PM

JOB SUMMARY

The Customer Service Rep (CSR) is an enthusiastic, skilled problem solver with a “service mindset”. The CSR is the main communication hub for the Sales Team to the Manufacturing Team and has the ability to bring departments together to provide top notch customer service. The successful candidate is committed to accuracy and strong attention to detail.

PRIMARY RESPONSIBILITIES

• Accurately process customer transactions in a timely manner using a personal computer

• Ensure emails and phone calls are professionally addressed per the department policy

• Monitor scheduled shipment dates to ensure timely delivery, expediting as needed

• Identify potential issues and escalate appropriately

• Use logic and reasoning to identify solutions to stressful and challenging situations

• Meet goals set by the CSR Lead and work effectively with other members of the team

• Set up and maintain customer files

• Perform other duties as assigned

MINIMUM QUALIFICATIONS

• Proven ability to communicate professionally and clearly in various formats such as via email, over the phone and on paper

• Sales experience preferred

For further information on Da/Pro Rubber, Inc., you may visit our web-site at www.daprorubber.com.

Salary is commensurate with experience and qualifications. Company offers medical, dental, and vision insurance plus a 401k plan.

Da/Pro participates in E-Verify and conducts pre-employment drug testing.