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Customer Service Representative

Broken, OK | Full Time
Expired

Job Description

Da/Pro Rubber, Inc. a leading custom manufacturer of precision rubber & plastic parts, is seeking a CUSTOMER SERVICE REPRESENTATIVE for our Broken Arrow facility located at 1300 E. Fort Worth St, 74012.   

Schedule: Monday - Friday, 8 AM - 5 PM

JOB SUMMARY

The Customer Service Rep (CSR) is an enthusiastic, skilled problem solver with a “service mindset”.  The CSR is the main communication hub for the Sales Team to the Manufacturing Team and has the ability to bring departments together to provide top notch customer service.  The successful candidate is committed to accuracy and strong attention to detail.

PRIMARY RESPONSIBILITIES

  • Accurately process customer transactions in a timely manner using a personal computer
  • Ensure emails and phone calls are professionally addressed per the department policy
  • Monitor scheduled shipment dates to ensure timely delivery, expediting as needed
  • Identify potential issues and escalate appropriately
  • Use logic and reasoning to identify solutions to stressful and challenging situations
  • Meet goals set by the CSR Lead and work effectively with other members of the team
  • Set up and maintain customer files
  • Perform other duties as assigned

MINIMUM QUALIFICATIONS

  • Proven ability to communicate professionally and clearly in various formats such as via email, over the phone and on paper
  • Sales experience preferred

    For further information on Da/Pro Rubber, Inc., you may visit our web-site at www.daprorubber.com.

    Salary is commensurate with experience and qualifications.  Company offers medical, dental, and vision insurance plus a 401k plan.

    Da/Pro participates in E-Verify and conducts pre-employment drug testing.

    Skills for Customer Service Representative

    The job skills required for Customer Service Representative include Customer Service, CSR etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.

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    Career Path for Customer Service Representative

    The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.