Overhead Door Company of Atlanta™, a DH Pace Company, Inc., is currently looking for a Customer Service Representative to join our team in Peachtree Corners, GA. Must be able to work Saturdays. The ideal candidate must have a strong attention to detail, excellent communication skills, the ability to multi-task, and work efficiently in a fast-paced work environment. Job seekers with previous customer service, receptionist, retail, administrative assistant, and billing experience excel in this position.

JOB RESPONSIBILITIES:

• Triage incoming calls from customers that require service/sales. Work with the customer to understand their need and schedule the appropriate service.
• Promote all products, services, and quote accurate pricing when appropriate.
• Enter detailed information in the customer service ticket that allows the dispatcher to match the best qualified technician to the customer's need.
• Represent the company in a professional manner with good customer service and verbal communication skills.
• Performs other related administrative duties and responsibilities as assigned.

JOB REQUIREMENTS:

• Must have a high school diploma or equivalent.
• Experience in retail, customer service, administrative positions preferred.
• Must have good computer skills with working knowledge of Microsoft Office Word, Excel, and Outlook.
• Must have very good phone etiquette.
• Must have an outgoing personality and a natural affinity for taking care of customers.
• Must have good time management skills; have exceptional organizational skills and have the ability to multi-task.
• Must be a fast learner and able to work efficiently in a fast-paced work environment.
• Must have strong attention to detail and excellent communication skills.

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50 US offices in 24 states with 2023 company-wide sales of $1 billion.

We set the tone for success, reward hard work and put employees first:

• Exposure to tenured DH Pace leaders will invest time in associate growth and development.
• Access to online training material to enhance professional skills and product knowledge.
• Competitive compensation.
• Comprehensive total benefits package including medical, dental, vision, life and disability coverage.
• Employer-Match 401k retirement plan.
• Paid Time Off plan.

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

Company: Overhead Door Company of Atlanta™

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)