At D&E Management our goal is to drive customer and client satisfaction. We are one of San Antonio’s most well-renowned firms in consulting, communications, and customer acquisition. We are in search of an entry-level Client Service Associate who can join our team. The Client Service Associate will help drive the day-to-day customer success with our clients’ solutions, customer satisfaction, and brand loyalty.

Our Client Service Associate team is defined by their quality of work, incredible drive, and relentless solution-oriented mindset. Establishing a strong core team or Client Service Associate conjoined with our training, it will fuel an environment of lifelong learning by fostering the human connection we strive for with our customers.

Responsibilities of our Client Service Associate:

• Build and maintain strategic relationships with customers by meeting with them directly to discuss their contracts, promotions, and service upgrades, which will lead to long-term partnerships and customer loyalty
• Articulate product and service offerings to each inquiring customer, and upsell when needed for new enrollments to assist the sales team in reaching daily/weekly sales goals
• Utilize negotiating skills to close out sales and finalize contracts, when necessary
• Provide informative and cohesive feedback on customer questions in a professional manner
• Help ensure delivery of products and services to every customer by being a support resource along the way throughout the sales process
• Educate yourself and become an expert in market research, territory management, and product knowledge
• Work cohesively with multiple departments, including upper management, compliance, quality control, and other Entry Level Client Service Associate

Character Traits for our Next Client Service Associate:

• Exemplary organization skills
• Proactive in nature and works well in a fast-paced environment
• Exceptional listening skills, and incredible communication skills
• Professional, but yet empathetic in nature
• Someone who is excited about a customer-service environment
• A strong ability to creatively solve problems in a timely manner

Education and Prior Experience We ask for a Client Service Associate:

• An Associate’s Degree in Business or Communications is highly recommended
• 1-2 years of experience in a customer service, hospitality, business, or client-facing role is required
• Experience utilizing exceptional relationship management skills

Job Type: Full-time

Pay: $800.00 - $12,500.00 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• San Antonio, TX: Relocate before starting work (Required)

Work Location: In person