112 Client Services Representative (Part Time) Jobs in Houston, TX
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CyraCom Careers is Hiring a Client Services Representative (Part Time) Near Houston, TX
As a Client Services Representative, You Will
- Manage connecting clients quickly and efficiently to interpreters, while resolving any underlying issues with the client's use of the automatic call-routing system.
- Address client concerns professionally, while ensuring timely, effective and long-term problem resolution.
- Provide timely and accurate information about CyraCom International/Voiance products and services to current and prospective clients.
- Manage client databases and departmental reports.
- Manage the process for client orders, service, and equipment accurately and efficiently.
- Consistently partner with Account Managers to exceed client service expectations.
- Perform administrative and clerical duties as needed.
- Follow all Voiance policies and procedures related to information confidentiality and ethics.
- Attend all required training.
- Use standard office equipment such as telephones, computers, copiers and fax machines.
- Use spreadsheets and databases to record and track data including MS Office applications, such as Outlook, Word and Excel.
- All employees are required to perform the following essential functions: demonstrate predictable, reliable and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; read, write and communicate in English; communicate in person and by telephone in accordance with Voiance policy; learn from directions, observations and mistakes; work independently or as part of a team; interact appropriately with others including co-workers, supervisors and customers; and work with supervision, receiving instructions/feedback, coaching/counseling and/or corrective action.
- Significant knowledge of CyraCom/Voiance products and services; ability to coherently and concisely explain products and services to clients.
- Working knowledge of CyraCom/Voiance technology underlying products.
- Knowledge of CyraCom/Voiance policies, procedures and guidelines and ability to follow them.
- Ability to constructively represent the company.
- Ability to react calmly and effectively in emergency situations.
- Strong attention to detail and accuracy.
- Ability to work independently and skilled at exercising initiative within the parameter of company policies and procedures.
- Ability to remain flexible while meeting deadlines in a fast-paced environment.
- Strong organizational and time management skills and ability to prioritize work and manage competing priorities in an environment with frequent interruptions.
- Ability to appropriately use initiative and work independently.
- Ability to operate competently common office equipment, including, but not limited to, computer, fax, copier and telephone system.
- Skilled in adjusting to rapidly changing circumstances.
- Skilled at communicating effectively with a diverse client base.
- Skilled at critical thinking and problem resolution.
- Skilled at communicating, both orally and in writing.
- Skilled in establishing and maintaining effective work relationships.
- Skilled at conflict resolution.
- Skilled at keeping supervisor informed of problems or issues.
- Skilled in the use of spreadsheet and database applications as well as Microsoft Office, including Excel, Word, and Outlook.
- Develop and submit recommendations to improve and increase the effectiveness of the department.
- Perform all other duties as assigned.
- Two years of customer service experience; or directly related equivalent professional experience.
- Strong MS Office skills including Outlook, Word, and Excel.
- Graduation from an accredited college with an Associate's degree in Business Administration or directly related field.
- For Internal candidates, you must have at least 3 months of experience in your current role. Some languages may have a longer in-role requirement due to client needs. Please check with your local HR team for current business requirements.
Physical Demands: This position is sedentary, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently. This position is required to continuously finger, hear, and see; frequently sit and talk; and occasionally stand, walk, climb stairs and bend/stoop.
Environmental Factors: This position works in an indoor office environment with a quiet level of office noise.
Equipment Operated: Personal computer, printer, fax, copier and telephone equipment.
Duties not listed in this position description may be required of the employee at the discretion of management. The incumbent may delegate all or any of their duties to qualified personnel; however, such delegation does not relieve them of overall responsibility and accountability for the successful conduct of those duties. CyraCom is a Federal Contractor and complies with all Executive Orders regarding health and safety requirements. CyraCom International, Inc.'s success is driven by the advantage created by the collective efforts of its employees, and is dependent upon a diverse, inclusive environment that embraces change, new ideas, respect for the individual and fosters an equal opportunity for success. We have zero tolerance for discrimination, intimidation or harassment of any kind. CyraCom International, Inc. is an equal opportunity employer. CyraCom International, Inc. maintains a drug-free workplace.
Job Summary
Part Time
$67k-88k (estimate)
05/24/2024
06/15/2024
The job skills required for Client Services Representative (Part Time) include Client Service, Customer Service, Initiative, Products and Services, Microsoft Office, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Representative (Part Time). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Representative (Part Time). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Services Representative (Part Time) positions, which can be used as a reference in future career path planning. As a Client Services Representative (Part Time), it can be promoted into senior positions as a Client Service Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Representative (Part Time). You can explore the career advancement for a Client Services Representative (Part Time) below and select your interested title to get hiring information.
If you are interested in becoming a Client Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Services Representative job description and responsibilities
Providing the clients with product and service knowledge.
02/20/2022: Colorado Springs, CO
The Client Services Representative performs Masterfile maintenance and quality control, facilitates requests supporting audit exams and reviews, ad-hoc regulatory requests and self-testing.
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The Client Services Representative provides various customer service functions that support the patient care units and off-site lab customers.
01/13/2022: Santa Ana, CA
The Client Services Representative reflects the mission, vision, values of NM and adheres to the organization's Code of Ethics and Corporate Compliance Program. Complies with all relevant policies, procedures, guidelines, other regulatory and accreditatio
02/10/2022: Fresno, CA
Planning and making a schedule for the monthly meetings with the clients.
03/01/2022: High Point, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Services Representative jobs
A Client Services Representative needs to be familiar with every part of a site.
01/02/2022: Fargo, ND
Representatives who work for utility and telecommunications companies may help customers with service problems, such as outages.
12/22/2021: Elkhart, IN
Review the job description for a Client Services Representative.
01/01/2022: Carson City, NV
The CSR works is to set expectations for both the client and the specialist so that realistic goals are set and achieved.
12/30/2021: Santa Rosa, CA
The representative may be seated at a desk or workstation, or they may be on the phone with clients.
02/17/2022: Knoxville, TN
Step 3: View the best colleges and universities for Client Services Representative.
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