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Application closing date: Wednesday, 01 May 2024 • 11:59pm, Canberra time
Estimated start date: Monday, 10 June 2024
Location of work: NSW
Working arrangements: Subject to negotiations with line manager, hybrid working arrangements in line with current NDIA policy are available (minimum of 3 days each week in the office, with flexible arrangements in place for the remaining 2 days).
Length of contract: 12 months
Contract extensions: 1 x 12 months
Security clearance: Ability to obtain a Baseline clearance is required for this role.
Rates: $50 - $70 per hour (inc. super)
The National Disability Insurance Agency (NDIA) is the independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS); supporting a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers. The NDIA values a positive contemporary attitude to disability. Our work is driven by the Corporate Plan which provides strategic direction to achieve our purpose of making a difference so that people with disability can choose and achieve their goals.
The NDIA Values are:
Our values reflect our passion and commitment to building a positive, participant-centred culture. The NDIA welcomes and encourages applications from people with disability, Aboriginal and Torres Strait Islander peoples, and people with diverse cultural and linguistic backgrounds. Where possible, the NDIA will make reasonable adjustments to enable individuals with disabilities to perform the essential functions of the role.
The National Disability Insurance Agency, Office of the CIO (NDIA OCIO) is undertaking major work programs to deliver innovative fit-for-need ICT-based solutions to improve the National Disability Insurance Scheme.
We are seeking a highly skilled and energetic Salesforce Support Analyst to join the OCIO. This work involves multiple projects spanning a number of current industry-leading technologies, including Salesforce/Industries as a core component. The NDIA is committed to providing access to its services for Participants and Providers through digital and cloud channels.
Duties:
Essential Criteria
Desirable Criteria
Contractor
$61k-76k (estimate)
04/18/2024
06/16/2024
The job skills required for Support Analyst (Salesforce) include Problem Solving, Agile, Business Requirements, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Analyst (Salesforce). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Analyst (Salesforce). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Analyst (Salesforce) positions, which can be used as a reference in future career path planning. As a Support Analyst (Salesforce), it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Analyst (Salesforce). You can explore the career advancement for a Support Analyst (Salesforce) below and select your interested title to get hiring information.
If you are interested in becoming a Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Analyst job description and responsibilities
They provide first and second line application support, resolving technical queries, and communicating solutions directly to customers.
04/03/2022: Minneapolis, MN
Support analysts often communicate directly with consumers.
04/07/2022: Binghamton, NY
The Support Analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
03/20/2022: Rock Hill, SC
These support analysts make recommendations as to the selection and customization of applications to best align with user needs and high-level goals related to budget and productivity.
03/17/2022: Long Beach, CA
Perform System Testing and Updates Finally, support analysts conduct periodic system tests and deploy updates to applications, servers, and hardware.
04/11/2022: Charleston, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Analyst jobs
Depending on the organization, formal titles for this job may be “service desk support analyst” or “help desk support analyst” or simply service/help desk support.
02/25/2022: New Bedford, MA
Most entry-level support analyst positions require at least a bachelor’s degree.
04/24/2022: Youngstown, OH
Use clear language without jargon.
03/28/2022: Winston Salem, NC
Gain experience and apply to higher roles.
03/29/2022: Bakersfield, CA
At least 2 years previous experience within a system support role and function.
03/25/2022: Stamford, CT
Step 3: View the best colleges and universities for Support Analyst.