Position Summary:

Join our Network Operations Center (NOC) team as a NOC Support Analyst. In this critical role, you are tasked with ensuring the stability and efficiency of our clients' IT environments. Your responsibilities include rigorous monitoring, precise incident documentation, and effective troubleshooting. As a key player in our team, you are expected to perform detailed root cause analysis, document findings meticulously, and manage troubleshooting processes with precision. This position is well-suited for individuals who excel in fast-paced environments, demonstrate excellent organizational skills, and have a strong ability to manage multiple priorities.

SCHEDULE: SUNDAY-THURSDAY 10PM-6AM (last shift from Thurs 10pm-Fri 6am)

Essential Duties and Responsibilities:

• Act as the first responder to network and system alerts, identifying the severity and impact of incidents.
• Detect, identify, and respond to anomalies and performance issues to prevent downtime.
• Classify, record, and manage incidents according to priority and impact, and follow up with detailed reports for each incident.
• Proactively monitor client networks, servers, and applications using advanced tools to identify and assess alerts.
• Prioritize and manage incident tickets efficiently, maintaining clear and timely communication with internal teams.
• Conduct thorough initial troubleshooting, verify the legitimacy of alerts, and escalate complex issues to Level 2 NOC Support Technicians.
• Engage in detailed troubleshooting to diagnose issues across various technologies and platforms.
• Collaborate with technical teams to implement fixes and solutions, ensuring minimal impact on operations.
• Perform root cause analysis for significant incidents to prevent future occurrences.
• Suggest improvements in systems and processes based on findings from analysis.
• Keep accurate records of all monitoring events, incidents, and actions taken.
• Maintain an up-to-date knowledge base and contribute to internal knowledge-sharing platforms.
• Actively contribute to the enhancement of monitoring systems by providing critical feedback on triggers and thresholds.
• Analyze current alerts to develop strategies that minimize future occurrences.
• Maintain detailed and comprehensive documentation of all incidents, including actions taken and outcomes, to foster continuous improvement.
• Assist in routine system checks and participate in maintenance activities to ensure optimal performance of client infrastructures under the guidance of experienced technicians.
• Collaborate with a diverse team of both U.S.-based resources and international engineers to deliver top-notch service.
• Pursue professional development opportunities to enhance both technical skills and industry knowledge.

About the NOC Services Team: As a NOC Support Analyst, you play a vital role in our team, dedicated to enhancing how we manage alerts and support client infrastructures. Our approach combines operational excellence with client satisfaction, backed by cost-effective and innovative solutions.

Physical Requirements and Working Conditions:

Must possess the mobility to work in a standard office setting (on site or off), and to use standard office equipment, including a computer, concentration to maintain attention to detail despite interruptions, strength to lift and carry objects weighing up to 50 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and/ or over the telephone. Must be able to sit/stand for extended periods of time. Must be able to drive a motorized vehicle.

About Data-Tech:

Data-Tech is an IT Managed Services Provider (MSP) providing unparalleled IT solutions to the Greater Tampa Bay Region and beyond since 1996. We utilize a proactive, strategic approach to technology and technology management and are committed to providing a superior client experience. We pair high-level engineering with business acumen to provide best-in-class, enterprise level support and project solutions to our clients that range in size from 2 to 100 employees. We have a proven track record of delivering challenging IT services on time and on budget. We believe a strong corporate culture, talented employees, and adherence to process and teamwork lead to award winning, best-in-class service.

Awards and Accolades:

• Fast 50 - Tampa Bay Business Journal
• 10 Most Promising Companies of 2023 - Industry Tech Outlook
• 2022 Top Workplaces – Tampa Bay Times
• 2021 Best Places to Work – Tampa Bay Business Journal2021 Tampa Business Hall of Fame – Tampa Award Program
• Best of Tampa for 10 Consecutive Years – Tampa Award Program
• Top 10 CEOs of 2021 (Chris Lietz) – Industry Era Magazine
• Dell Partner of the Year
• #1 Ranked Sophos Partner for the State of Florida
• SonicWall Security Partner of the Year
• #8 Ranked Sophos Partner in the Country
• Top Managed IT Firms -Tampa Bay Journal
• Largest Managed IT Firms – Tampa Bay Journal
• Top 10 Managed Service Providers – CSO Magazine

Employee Benefits:

At Data-Tech, we take immense pride in our employees and recognize the value that you bring to the company. Therefore, we aim to provide the best compensation and benefits possible to fulfill your needs and expectations and to help you maintain a comfortable work-life balance. As a full-time employee here at Data-Tech, you will be eligible for the following benefits and perks (waiting periods may apply):

• Paid Time Off (Year 1 – Year 4: 10 days, Year 5 and beyond: 20 days.)
• PTO begins accruing on day 1
• Can use PTO after 30 days.
• Unused PTO carries over to the next year (up to 80 hours)
• 401K Contribution Plan(we match 100% up to 4% of an employee’s annual salary)
• Individual and Dependent Medical Insurance (we pay 50% of individual Silver Tier coverage)
• Individual and Family Dental Insurance
• Individual and Family Vision Insurance
• Life Insurance (100% employer paid)
• BalanceCare (24/7 Confidential Healthcare Services)
• Paychex Flex (Access and edit direct deposit info, pay stubs, health & benefits anytime, anywhere)
• BalanceWorks (Integrated EAP, Work/Life, Fitness Rewards and Wellness Program)
• Flexible Spending Account
• Employee Recognition Program
• Professional Development Program and Employer Sponsored Training/Certifications
• Employer Sponsored Lunches and Events
• Casual Fridays (Wear jeans to work every Friday!)

If you believe you meet the above qualifications and are interested in joining an organization that supports its employees and is committed to helping them reach their full potential, we encourage you to apply now!

E-Verify: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.

Data Tech is an Equal Opportunity Employer. We do not discriminate on the basis of race/color/religion/sex/national origin/veteran status/disability/age/sexual orientation/gender identity/marital status or any other characteristic protected by law.

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Night shift

Work Location: Hybrid remote in Tampa, FL 33634