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Cydecor is a premier Federal Government solutions provider, delivering differentiated innovations in mission systems and business platforms. We leverage leading-edge secure systems and software development, backed by industry-leading subject matter expertise, and business intelligence to enable decision-support and remain ahead of ever-evolving national security challenges. Our success rests squarely on three bedrock principles: People, our center of gravity; Mission, what inspires us; and an unyielding commitment to Excellence, what separates us.
Job Description:
Cydecor has a need for a Customer Support Analyst located in NAS Corpus Christi, Texas. The T-SHARP Customer Support Analyst provides broad, in-depth services to Naval Aviation Training Squadrons, Wings, and Chief of Naval Air Training staff by maximizing and enhancing use of application functionality as a resource scheduling tool, a data repository, a training management system (TMS) and a learning management system (LMS). The position will also support the collection, definition, evaluation and prioritization of upgrade requirements as presented by the users in supported units. In addition, the Analyst will participate in review of software solutions before they are released to the production environment.
Role and Responsibilities include:
Here's what you need:
Bonus points if you have:
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Benefits:
Cydecor offers a comprehensive compensation package including Health and Dental Insurance, Vision and Life Insurance, Short-Term & Long-Term Disability, 401(K) company match, Paid Time Off (PTO), Paid Company Holidays, Tuition Assistance Program and more.
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Cydecor has the responsibility to create and sustain an inclusive environment.
Equal Employment Opportunity Statement
Cydecor is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.
Cydecor is an Equal Employment Opportunity/Affirmative Action Employer (EEO/AA). All employment and hiring decisions are based on qualifications, merit, and business needs without regard to race, religion, color, sexual orientation, nationality, gender, ethnic origin, disability, age, sex, gender identity, veteran status, marital status, or any other characteristic protected by applicable law.
If you are a qualified individual with a disability and/or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request assistance by contacting HR@cydecor.com or calling 703-884-2105.
Job Type: Full-time
Pay: $90,000.00 - $100,000.00 per year
Benefits:
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Work Location: In person
Full Time
$61k-81k (estimate)
04/28/2024
08/24/2024
cydecor.com
Arlington, VA
200 - 500
The job skills required for Customer Support Analyst include Analysis, Customer Support, Innovation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Analyst positions, which can be used as a reference in future career path planning. As a Customer Support Analyst, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Analyst. You can explore the career advancement for a Customer Support Analyst below and select your interested title to get hiring information.