Overview

CVP is seeking a Senior Systems Engineer to join our growing team. The Senior Systems Engineer is responsible for the design, management, and ongoing support of end user desktop systems. This role will additionally define and implement standardized processes for desktop systems support across the client environment and serve as a source of thought leadership regarding desktop systems and technology across the environment.

Responsibilities

• Respond to escalations from L2 and L3 support
• Ability to architect software and configuration workflows ensuring the best user experience
• Mentor desktop support technicians
• Respond to system alerts, outages, and service requests
• Software update and patching
• Removal of unsupported software
• Software compatibility and hardware analysis 
• Computer image configuration management 
• Maintains relevant knowledge of industry through continuing education and training
• Work with physical and virtual servers for caching, patch management, and Active Directory 
• Create and maintain documentation

Qualifications

• Bachelor's degree or equivalent experience in a senior admin role
• Windows certifications in one or more of the following: MCSE, MCP, VMWare
• 7 years in a Windows-heavy technical role
• 5 years of shell scripting experience
• Experience and proficiency in using, but not limited to, the following tools and software - Applications that require package building experience: Windows GPO, Windows WSUS, Microsoft Deployment Tool (MDT), LANRev, BigFix; PowerBroker, JAMF (for Mac); and Spacewalk (for Linux).
• Understanding of networking concepts such as IPv4, IPv6, and TCP/UDP.
• Understanding of information security concepts, such as Role Based Access Control, SSO, MFA, etc.
• Knowledge of network services such as NTP, SNMP, RADIUS, Syslog, etc.
• Knowledge of Active Directory/LDAP users and groups
• ITIL foundation certification preferred

About CVP

CVP is based on a culture of teamwork, respect, and flexibility. With a collaborative and diverse work environment and a strong team of smart, engaged professionals, we pride ourselves on a culture that not only promotes inclusion and open communication, but also personal and professional growth.

CVP believes that through diversity an organization can truly leverage different viewpoints, expertise, and experience, creating a culture of mutual respect, professionalism, and collaboration. In other words, a better work environment and the best results for our clients. Everyone is part of the team, and everyone is willing to help. Because of this, there is never any shortage of support, and help is only a team member away.

CVP’s idea of Continuous Change also means that CVP team members are continuous learners and forward thinkers. CVP fosters the professional development of our employees.

Customer Value Partners, Inc. is a VEVRAA Federal Contractor and an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability. Customer Value Partners seeks to provide employment opportunities for protected veterans and individuals with disabilities.