Under the supervision of the Program Manager, The Program Assistant acts as a navigator to at-risk older adults and adults with disabilities, linking them to available services at Curry Senior Center and among partner and neighborhood agencies. The successful Program Assistant is compassionate, organized, and able to work with frail, low-income, and homeless individuals. This position will be a welcoming presence at the reception desk at Curry Senior Center, as well as at city events that host low-income and homeless seniors and adults with disabilities in need of connection to services. The Community Ambassador provides information and referrals for both older adults and adults with disabilities in the community. The successful Community Ambassador engages in culturally- and linguistically-appropriate communication with community leaders and partners.

Essential Duties and Responsibilities:

• Prepare "warm hand-offs" to services available onsite at Curry Senior Center and provide direction and referral to other agencies as needed.
• Attend events such as Project Homeless Connect and Sunday Streets for enhanced outreach to potential participants and clients.
• Provide one on one social services including information and referrals and enhanced
• Perform outreach into the Black/African American community, working with businesses, public spaces, grocery stores, non-profit and/or faith-based organizations, health care centers, and housing sites to inform older adults and adults with disabilities about city-funded services and programs.
• Table with informational handouts at cultural celebrations and community
• Organize and manage point-of-contact surveys and enrollment in
• Maintain records of services and referrals provided for
• Good interpersonal and organizational
• Other duties as assigned

Required Skills and Abilities:

• Effective oral and written communication skills with the ability to express ideas in a clear, thorough, concise manner.
• Strong interpersonal, communication, and organizational Solid aptitude for customer service.
• Ability to maintain the confidentiality of all information
• Excellent time management skills, including the ability to manage self-
• Must be action-oriented and have the ability to work independently and as a team
• Strong computer skills such as Chrome, Google suite, Apple iOS, Office

Physical Demands

Work will be performed sitting at a desk/chair or standing while speaking and interacting with clients. The position will require average finger dexterity to operate normal office equipment and systems.

• Sitting: 70 % of the workday
• Standing: 15% of the workday
• Walking: 40 % of the workday
• Climbing: 15% of the workday