4 Member Service Representative Jobs in Cascade, MI

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Member Service Representative

Cu*Answers

Cascade, MI | Full Time

$35k-43k (estimate)

11 Months Ago

Customer Service Representative (DM707677622)

Qualified Staffing

Cascade, MI | Full Time

$35k-44k (estimate)

11 Months Ago

Client Service Representative 1

Cu*Answers

Cascade, MI | Full Time

$35k-44k (estimate)

4 Months Ago

Client Service Representative

Cu*Answers

Cascade, MI | Full Time

$36k-45k (estimate)

1 Month Ago

Member Service Representative

Cu*Answers Cascade, MI

$35k-43k (estimate)

Full Time | IT Outsourcing & Consulting 11 Months Ago

Save

Cu*Answers is Hiring a Member Service Representative Near Cascade, MI

*Opportunity to add up to $2.50 per hour to your base pay in your first eight weeks plus additional bonus incentives*

POSITION SUMMARY

The Member Services Representative is responsible for providing day-to-day support for credit union members/callers via inbound & outbound services. This position is required to complete detailed notes when forwarding a request to the credit union either by account tracker or email. Requests able to be handled by a Level 1 representative will be done in the most efficient manner possible. The Level 1 specialist will demonstrate the ability to provide quality customer service and do so while maintaining a seamless relationship with credit unions. This position will report to the Call Center Team Leads.

ESSENTIAL JOB FUNCTIONS

1. Become comfortable with inbound member service & completing call backs when necessary

2. Develop knowledge of standard credit union operation & credit union terms

3. Develop efficient navigation skills through credit union websites & the ROE

4. Maintain a typing speed of at least 30 words per minute

5. Develop knowledge of CU*BASE Loan Application Processing

6. Develop knowledge to provide daily support to Web Chat for both credit union and third-party accounts

7. Develop knowledge to provide daily support to electronic Bill Pay Systems as needed

8. Monitor all Voice and Email Mailboxes to ensure member/client requests are processed appropriately

9. Specialize in CU*BASE and It’sMe247 applications, including mobile app, online forms, and tools outside the phone operator

10. Other duties as assigned

JOB QUALIFICATIONS

1. High School graduate or equivalent is required.

2. Advance knowledge of Credit Union Operations, Regulations, Procedures the Xtension Call Center and Member Reach Processes and demonstrates vested interest in the success of these partners

3. Meet or exceed the requirements and Job Specifications of a Level 1 & 2 Specialist

4. Clear demonstration of leadership within the organization

5. Demonstrate the ability and professionalism to interact with key management staff and clients both on the phone and in person.

6. Demonstrate Advanced Knowledge on key functions of CU*BASE Software, Microsoft Programs and other essential programs related to this position and demonstrate ability to train staff and clients using phone, web conference and in person.

7. Ability to use discretion when dealing with sensitive or confidential data.

8. Demonstrates attention to details and responds to deadlines.

WORK ENVIRONMENT & PHYSICAL ACTIVITIES

Xtend operates in a professional office building setting. Some job assignments at Xtend are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. Xtend is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.

ABOUT XTEND

Xtend is a nationally recognized Credit Union Service Organization (CUSO) based in Grand Rapids, Michigan. We support credit unions throughout the United States in areas such as driving member engagement, data analytics, servicing members over the phone and providing back-office bookkeeping services.

About CU* Answers:

CU*Answers offers a wide array of career opportunities ranging from software development to customer service roles. With our employee development initiatives, we focus on our employees finding a career, not just a job. CU*Answers has a proven track record of developing staff members and promoting from within. If you are ready to join a team built on the principles embedded throughout the credit union industry, check out our career opportunities today!

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$35k-43k (estimate)

POST DATE

06/11/2023

EXPIRATION DATE

05/23/2024

WEBSITE

www.cuanswers.com

HEADQUARTERS

Grand Rapids, Michigan

SIZE

100 - 200

CEO

Cynthia Hoffman

REVENUE

$10M - $50M

INDUSTRY

IT Outsourcing & Consulting

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About Cu*Answers

CU Answers provides a wide variety of services for credit unions including its flagship CU BASE processing system (online and in-house) and Internet development services featuring It's Me 247 online and mobile banking. Additional services include web development, network design and security, and image check processing.

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If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Member Service Representative job description and responsibilities

Provided members high-level customer service to ensure complete satisfaction by fulfilling their requests and concerns through effective communication and member engagement.

12/18/2021: Huntsville, AL

Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.

12/31/2021: Gastonia, NC

They deliver high-quality customer service, listening to members' requests and working to find the appropriate solution.

01/09/2022: Knoxville, TN

Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.

02/06/2022: Seattle, WA

The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).

01/03/2022: Wichita, KS

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Member Service Representative jobs

An associate member service also manages membership application requests and evaluates eligibility.

03/03/2022: Idaho Falls, ID

Building member relationships through quality service experiences.

01/04/2022: Colorado Springs, CO

Process service requests and create authorizations to communicate transportation details to partners.

01/31/2022: Atlanta, GA

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills.

02/15/2022: Danbury, CT

Provided great member service that reflected on repeat and referral members.

02/27/2022: Atlantic City, NJ

Step 3: View the best colleges and universities for Member Service Representative.