The Patient Care Coordinator (PCC) facilitates an excellent patient experience and supports clinic operations for the assigned prosthetics and/or orthotics medical practice. Primary responsibilities include greeting and registering patients, compiling complete chart documentation and supporting clinical and technical staff. Additionally, the Patient Care Coordinator is responsible for maintaining an organized and clean office environment and patient treatment rooms. Essential Functions Answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage email for response by clinical personnel. Schedules appointments verifies and updates patient demographics, referral source and insurance information in the Electronic Medical Record (EMR). Obtains copies of insurance cards, drivers' licenses and other documentation from referral sources and scans relevant items into the EMR. Maintains complete patient records in the EMR per company policies. Initiates documentation requests from physicians and other healthcare providers and ensures information is included as part of the patient's medical record prior to product delivery and claim submission. Verifies patient insurance benefits, relays information on relevant payment and billing/collection policies and collects patient responsibility payments. Maintains a clean, orderly and safe environment for patients and visitors. Follows infection control/safety procedures by adhering to applicable guidelines. Takes patient height, weight and reviews relevant medical history with patient. Prepares treatment rooms and patient care areas. Provides administrative support to the practice as needed. Strives for a paperless work environment and full-utilization of technology‐based processes to drive operational efficiencies. Assists in marketing efforts to build relationships with local referral sources. Performs other duties as assigned. Competencies Ethical Conduct Problem Solving/Analysis Communication Proficiency Computer Proficiency Demonstrates excellent interpersonal skills with the ability to interface with patients, physicians, and coworkers in a tactful, informed and service‐oriented manner. Detailed oriented Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach/pull with hands and arms, bend and squat. Qualifications High school diploma or GED equivalent is required One to two years of medical office experience using EMR systems. Experience working in the healthcare industry. Össur is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Össur is a leading global provider of innovative mobility solutions that help people live a Life Without Limitations®. Founded as an Orthotic & Prosthetic (O&P) clinic in 1971, Össur has a strong purpose rooted in positively impacting people’s health and well-being. Over the years, we’ve innovated award-winning solutions and grown into a leading global healthcare player with a vast network of clinics, all connected by our mission to improve people’s mobility. Our People The way we work is unique. We empower our colleagues worldwide and encourage close collaboration, allowing us to develop the best products and maintain the highest possible standards of care. Our values – honesty, frugality and courage – are the glue that binds us together and form the foundation of our company culture. Joining Össur is not just about doing your job, it’s more than that. The patients we care for depend on us to help them get back their freedom and livelihood. That is what drives us all to go to work, each day. If you are interested in joining our global team of talented individuals, please submit your information and resume for review. CLICK HERE to view global opportunities at Össur. If you experience any technical issues please contact: workdaysupport@ossur.com