Dental Receptionist

Full-time (40 hours per week)

General Responsibility: The dental receptionist serves as the focal point for the practice management software, if applicable. The dental receptionist answers the telephone, referring callers to the appropriate dental source. The dental receptionist must check-in/checkout patients and triages appointments for dental staff. The position requires the knowledge of dental terminology, but does not require management responsibilities.

Specific Responsibilities: Greeting patients as they arrive. Making appointments for patients according to written protocols. Registering appropriate data. Assisting patients in completing dental history forms if necessary. Correcting registration errors. Understanding insurance coverage and, if unsure, seeking correct information. Assisting patients with the completion of consent and financial forms, if necessary. Following-up on “DNKA/No Show” patients on a daily basis. Collecting co-pay and balances on patient accounts. Verifying patients’ insurance and medical history. Entering and updating family size and income to determine sliding scale qualifications. Monitoring inventory. Confirming patient appointments. Performing miscellaneous job-related duties as assigned. Participating in continuing education programs, including one (1) annual training program on compliance with OSHA's Blood borne Pathogen Standard.

Qualifications: High School Diploma/GED. Minimum of one year of dental office experience (preferred). Current CPR/AED certification.

Special Qualifications: Effective interpersonal skills. Good organizational skills. Keyboarding is mandatory and computer literacy is important, especially navigating through dental software. Ability to understand and read dental chart. Knowledge of public health principles and practices, preferred. Demonstrate an understanding of everyone’s experiences, every day. Ensuring the delivery of services that recognizes and respects that every moment matters.

Competitive Benefit Package: We offer an excellent, competitive salary and benefits package including Health, Dental, Vision, Life, and Disability insurance, as well as a 403b Savings Plan/Pension with an Agency match, Vacation, Sick, Holiday time and access to Agency-sponsored EAP services for employees and their families. Many training opportunities are available that include, but are not limited to various educational experiences, certificate programs, CPR and First Aid training as well as ongoing occasions for additional learning. Tri-County is a qualified entity for employees to access loan repayment opportunities.

Tri-County Community Action Agency is an Equal Opportunity and Affirmative Action Employer. Tri-County is committed to treating all applicants and employees fairly based on their abilities, achievements, and experience without regard to race, color, national origin, religion, sex, age, disability, veteran status, sexual orientation, limited English proficiency (LEP), gender identity, or any other classification protected by law.