Fulfillment Specialist

Wilmington, Delaware

11:00 a.m. - 8:00 p.m., Monday-Friday

Hybrid Work Model

Want to be part of something bigger?

We do too. 

As a Fulfillment Specialist, you will work with global vendors and internal partners to register and renew domains. 

Some of the things you will be doing:

• Providing excellent customer service to internal teams we support.

• Cooperatively work with global vendors to complete customer orders

• Manage both a shared team queue of new work and individual processing queue.

• Use critical thinking skills to research fulfillment options to find solutions for client needs.

• Build and maintain vendor and registry relationships

• Manage daily processing workload to ensure the protection and security of global internet brands.

• Provide daily order processing commitments and meet those commitments on a consistent basis.

• Collaborate with Fulfillment team daily in huddles to provide key vendor requirements updates.

• Partner with team to ensure all the team’s daily orders are completed.

• Research and analysis of domain data

• Interpretation and communication of requirements and results to internal customers

• Coordinate process improvement projects in the domain sphere to increase team efficiency

• Partner with internal teams to execute on critical strategic domains projects and launches

What technical skills, experience, and qualifications do you need?

• Strong computer skills and proficiency in MS Excel

• The ability to multitask

• Strong prioritization and time management skills, including working to deadlines

• The ability to work independently and function as part of a team

• Flexibility

• Problem solving skills

• Change management

• Analytical thinking

• Attention to detail

• Bilingual skills are a plus

• Strong interest in technology and agility at learning new products and features are a plus

#LI - CS1