Customer Service Associate (Document Processor)

Springfield, IL (Onsite)

Monday-Friday, 8:30am-5:30pm

If you’ve worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings are can be easily transferred to make a difference in CSC’s professional business-to-business environment as a Customer Service Associate (Document Processor). And there’s the added bonus of not having to work nights, weekends, or holidays. These positions come with CSC’s competitive benefits—paid time off, medical, dental, and 401(k) plans, just to name a few.

We’re hiring a Customer Service Associate (Document Processors) for our UCC Filing Team. You’ll work directly with Customer Service Representatives and vendors across the country. Particular services of this team includes researching and processing legal documents and conducting online research. Our Customer Service Associates are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service. CSC is a place where you’re encouraged and expected to be your best.

We’re a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®

Some of the things you’ll be doing:

• Reviewing and processing legal documents
• Completing data entry of customer information
• Fulfilling customer orders with various jurisdictions
• Sending accurate results to customers in a timely manner
• Problem solving issues related to customers and documentation
• Provide excellent customer service to internal and external customers
• Electronic filing and retrieval of documents

What technical skills, experience, and qualifications do you need?

• Ability to work in a fast-paced environment
• Attention to detail
• Strong comprehension and critical thinking skills
• Superb organizational and time management skills
• Ability to navigate quickly across multiple systems
• Strong Computer skills
• Effective written and verbal communication skills

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Candidates for this position must be eligible to work without sponsorship. Time on-site or time zone may be necessary based on business need.