Position Summary

The Travel Consultant is responsible for the design, pricing, and sale of itineraries that are tailored to meet guest requirements and expectations.

Responsibilities and Accountabilities

• Meet or exceed established sales goals
• Develop and maintain a network of existing and new clientele through outbound sales calls in order to build relationships
• Actively manage guest relationships with a variety of touch points (ie acknowledge birthdays, anniversaries, etc)
• Design custom tailor made itineraries in consultation with guests and Travel Agents
• Evaluate pricing received from DMC or Third Party suppliers to ensure value (A&K value and price value)
• Communicate and advocate product and price value in support of successful conversions
• Confirm required services with DMC and Third Party suppliers
• Manage all financial aspects of booking in Travel Studio according to company guidelines
• Ensure all Travel Studio booking details are complete and accurate in accordance with department guidelines
• Maximize conversions by following up on Option Quote and Quote Pending bookings in an established timeframe
• Demonstrate competency in destination knowledge
• Research flight schedules, hotel availability, and other Sabre procedures as necessary
• Meet or exceed established A&K Service standards
• Maintain a minimum number of hours available on the phone per department guidelines
• Make recommendations for process, procedure, and technology improvements
• Collaborate with Sales Assistants to coordinate all pre and final documents, and assist with guest / TA contact
• Collaborate with internal departments to facilitate booking process and sales
• Assist Guest Relations on post-tour issues to ensure guest satisfaction is maintained
• Sales projects as determined by management

Skills and Abilities

• Excellent verbal and written communication skills with an emphasis on telephone sales
• Detail-oriented with excellent organizational skills and the ability to multi-task
• Strong worldwide geographic, destination, cultural, and world affairs knowledge
• Drive to achieve results, initiate personal goals, and close sales

Intermediate computer skills required (Microsoft Office) and ability to quickly master new technologies

• Good judgment and problem-solving skills
• Ability to work in a team environment
• Excellent inter-personal skills
• Basic Sabre skills are required, intermediate skills preferred
• Must be able to read / write / speak in English
• Foreign language skills preferred

Requirements

Education and Experience

Associate or Bachelor degree preferred or equivalent experience

High School diploma required

• Two years of travel industry experience required
• Two years of sales experience required

Special requirements

• International travel may be required (and maintain a current passport)

Last updated : 2024-05-02