Position Summary

The position is responsible for developing and executing business strategies and events to drive accelerated cultivation, acquisition, and re-engagement to grow the high net worth global market share and establish A&K as the best in class for luxury travel.

Responsibilities and Accountabilities

• In conjunction with Senior Vice President and other internal department heads/stakeholders, lead the execution of Private Client/Private Travel new acquisition and re-engagement strategy for A&K globally

• Identify and develop professional relationships with organizations, companies, and communities to facilitate new client acquisition in multiple source markets and channels
• Leverage prior professional relationships with organizations focused on catering to high-net-worth individuals with a propensity to travel with A&K and Crystal
• Identify, create, and execute opportunities to drive the re-engagement of existing database
• Identify, recommend strategy, and implement expansion of Private Clients/Travel into new emerging source markets
• Identify, facilitate, and execute seasonal global targeted event locations that will maximize acquisition, retention, and re-engagement opportunities
• Develop and implement Key Performance Indicators and reporting metrics for the Private Client/Private Travel global team to track lead generation, conversion, and ROI
• Ensure consistent, proactive outreach to clients to drive sales volume post-event and pre/post-travel
• Create and manage annual budget and sales plan
• Provide event recaps and report event productivity every month, sharing results to coach the team for improvement and development of best practices
• Provide timely market feedback and ongoing trends and opportunities
• Accountable for costs, quality control of all events, monthly sales reports, and expense submission to the Senior Vice President, Global Private Travel promptly with supporting documentation
• Deliver client attendance to AKTG flagship specialty events and experiences
• Represent A&K at select trade shows, conferences, and additional consumer events as needed
• Special projects or other related duties as required

Skills and Abilities

• Strong analytical and problem-solving skills.
• Must be able to work independently with minimal supervision.
• Must have existing professional relationships with companies or institutions focused on engaging with high-net-worth individuals
• Able to react and adapt well to changing priorities.
• Build powerful collaborative relationships.
• Strong follow-up skills and a sense of urgency.
• Strong leadership profile and excellent negotiation skills.
• Ability to work a flexible schedule based on department and company needs.
• Extensive knowledge of luxury business practices – luxury travel a plus.
• Excellent sales and customer service skills.
• Excellent presentation skills.
• Self-motivated and results-oriented.
• Excellent verbal and written communication skills - multi-lingual a plus
• Ability to think outside current procedures and drive recommendations
• Proven ability to manage multiple projects with day-to-day operations and prioritize tasks
• Proven success in high-end events
• Ability to work well in stressful situations
• Knowledge of world geography
• Advanced computer skills required (Microsoft Word, Excel, PowerPoint, Project Management) and ability to quickly master new technologies