Position Summary

The basic function of the Security Officer is to ensure efficient policing of the Crystal Bay Casino premises, enforce regulations, loss prevention and to maintain desired public order. It is the duty of each officer to protect company assets and to ensure the comfort and safety of our guest. The Security Officer is responsible for greeting guests, providing information, and assisting customers.

The Security Officer is responsible for patrolling the casino, parking garage and outside perimeter. While patrolling, officers maintain a presence and assist by identifying potentially dangerous situations and act on them in an effective manner. Security Officers respond to all codes and are the first responders within the casino to all emergencies. Security Officers initiate incident reports and provide detailed data for further investigation. Security Officers are responsible for calming situations if guests become too boisterous and impact the experience of others in a negative manner. Security Officers are trained to evict disruptive guests if needed. Security Officers are responsible for protecting against theft and vandalism. They must observe the actions and activities of both customers and employees.

Security Officers may file daily shift reports detailing any incidents or accidents that occur during their shift. All unusual activities within the casino’s property must be documented. Other duties of the casino Security Officer may include; escorting employees when money or chips are being transferred, transporting cash or chips to designated areas, follow state-regulated security duties, maintenance of the lost & found program, assist with load-in & load out of entertainment equipment and assist in snow removal.

Qualifications & Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Gaming

• Must obtain a Nevada Gaming Control Board registration
• Must be at least 21 years of age
• Must obtain an alcohol awareness card

Experience

• Security Officer experience is not required, however recommended
• CPR/AED training recommended

Skill, Knowledge, and Abilities

• Strong customer service skills
• Able to communicate with the public effectively
• Must be available to and willing to work all shifts required
• Must be able to walk, bend, stoop, lift and/stand for majority of shift

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Security Officer-Security Department

• Must adhere to all guidelines and policies established in the Employee Handbook
• Superior judgment, responsible and able to deal well with others

Training

• Will receive initial & continued training

• Problem Gaming Training
• Customer Service Essentials
• CPR/AED

Benefits

• Full-time employees are eligible for company insurance 1st day of the month 60 days following the date of hire to include medical, dental, vision, and voluntary insurance
• Paid holidays, paid leave and vacation pay
• Will be issued security garments (i.e. jacket, shirt, badge, radio, handcuffs)

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed

Experience:

• Security: 1 year (Required)

License/Certification:

• Nevada Game Control Board registration (Preferred)

Work Location: In person