This is for Donation Services Group.

Pay: $16.19

Full-Time, Orlando, FL, Hybrid

Cru has a long-standing history of being a pioneer in world Christian Missions. We are looking for the most talented individuals with a passion to see the Gospel of Jesus Christ proclaimed to the nations. Come use your God-given talents to help do this!

Our teams at Cru Headquarters are committed to praying for and with each other. Your faith isn’t just something apart from who you are it’s an integral part of you. Here at Cru we want you to use your gifts to further the Kingdom each day.

Summary: This role is responsible to maintain the electronic funds transfers (EFT) and credit card donation processes.

The Kind of Work You’ll be Doing:

• Process credit card donations received by mail including fund appeal responses and donor credit card giving forms.
• Create and maintain Credit Card and EFT gifts in the donations processing system
• Create EFT and Credit Card batches, import declines from the bank and Credit Card company as well as submit into completion all EFT and Credit Card transactions on a daily basis.
• Research errors resulting from declined transactions, including invalid account numbers, lost or stolen cards, and expired cards. Contact the donor by phone, email or letter for corrections and obtain verbal or written authorization to reprocess the gift.
• Receive and thoroughly analyze high volume of complex requests from donors, staff and ministries related to bank account and credit card contribution processing using all available resources; determine the appropriate course of action and follow through with a response to the donor and others to ensure both customer satisfaction and effective internal procedures.
• Receive and thoroughly analyze high volume of complex requests from donors, staff and ministries related to designation or donor adjustments, merging duplicate accounts, Web Account access
• Perform adjustments to prior donations when changes are necessary or when requested by donors.
• Issue refunds both electronically or by check when requested by staff or donor.
• Research cause(s) of processing errors and communicate suggestions on ways to eliminate further occurrences to appropriate personnel.
• Handle all communication to donors with a high level of confidentiality and professional courtesy.
• Represent the ministry and aid in writing new policies to communicate to the public and Cru Ministries in the area of financial accountabilities and policies regarding donations, processing procedures, tax deductibility and enforce IRS regulations.

Associate’s degree in business administration preferred with a minimum of 1 year of experience.
Job Benefits:

We offer a comprehensive benefits package.
From: Cru