Job Summary:

The management, coordination, and execution of operations that take place outside within a customer site or warehouse. Field operations professionals play a critical role in overseeing and ensuring the smooth functioning of various activities and projects in the field, managing compliance with CRST regulations and ensuring that customers are providing excellent customer service.

Essential Duties and Responsibilities:

• Accountable for the operational efficiency and quality of service against predetermined goals for a market. Validation of weekly motor carrier partner pay.
• Reviews cost, quality, and customer service metrics and works always towards improvement.
• Acts upon deficiencies to ensure workload is being assigned to best-performing motor carrier partners. Point of contact for assigned stores for basic issues regarding deliveries from the store.
• Address and resolve motor carrier partner questions and concerns.
• Compliance with obligations as outlined in client or third-party warehouse agreements.
• Professionally manage the coordination of load-out and ensuring everyone has assigned orders on a daily basis.
• Perform weekly inventory audit. Identify, escalate and execute on management-approved opportunities for increased productivity for the account.
• Manage the day-to-day POD process including collection and weekly audit of documents.
• Responsible for the compliance of all administrative paperwork associated with business activity including, OSHA, carrier partner credentials and cargo paperwork if applicable.
• Seek and solicit local market independent motor carrier partners for contracting, following compliance objectives, operational standards and cost efficiencies.
• Act as a liaison between local customers, warehousing partners, motor carrier partners and the NALG Corporate Office.
• Exercise professional judgment and diplomatic approach to issue management and resolution.
• Builds company image within market by collaborating with partners, customers and NALG management. Hire, train and maintain on-going relationship with Location management building a high impact team, including review and development of direct reports.
• Completes all assigned tasks in a thorough and workmanlike fashion.
• This includes timely return of phone calls, emails, and customer, partner and internal inquiries.
• Creates a positive and professional work environment and leads by example.
• Maintain the confidentiality of all company and client information.
• Other duties as dictated by business need and assigned by management.

This position will be eligible for an Annual Incentive Plan (AIP) with a target payout of 10% of annual base salary.

Shift: Tuesday -Saturday 7:00am-4:00pm

Work locations of each position will be determined during the hiring process. Each work location will depend on business needs and the essential functions of the position.

The CRST Core Values: Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Education

• Bachelors or better

Skills

• Complex Problem Solving
• Coordination
• Critical Thinking
• Judgment and Decision Making
• Negotiation
• Persuasion
• Management of Personnel Resources
• Service Orientation
• Speaking
• Time Management