3 Help Desk Support Specialist Jobs in Phoenix, AZ
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CRS Temporary Housing is Hiring a Help Desk Support Specialist Near Phoenix, AZ
10851 N. Black Canyon Hwy # 700, Phoenix, AZ 85029.
Full-time hours Monday through Friday - Day Shift.
- Monitors the Help Desk ticketing system to respond to problems identified by users in a timely manner.
- Identifies, researches, resolves, or escalates technical problems.
- Create useful and easy to follow knowledge-based articles.
- Installs, configures, and maintains desktop, laptop hardware and software.
- Maintain inventory of office equipment.
- Assist with office moves, and new computer set ups.
- Observe, review, and document department processes to improve and streamline.
- Providing support hardware provisioning and User/Manager support for new hires, position changes, and generally on/off boarding processes.
- Performs other duties as necessary or assigned.
- Ability to research solutions to problems, gather information, and make recommendations.
- Excellent written and verbal communication skills.
- Strong problem-solving skills with a proactive and innovative focus.
- Must demonstrate accuracy, attention to detail, and excellent organization skills.
- Strong ability to multitask. Sense of urgency and deadline oriented.
- Proficient with Microsoft Office Suite (Outlook, Word, Excel, Teams, etc.)
- High School Diploma or equivalent required.
- A Certified preferred.
- Typing speed 50 wpm or higher preferred.
- Stable work history with excellent attendance.
- College coursework preferred.
- Atlassian Service Desk and JIRA issues tracking experience.
- Prolonged periods sitting at a desk (or standing) and working on a computer and phone headset.
- Ability to lift 25 pounds and move equipment and furniture.
- Ability to bend and craw under desks.
Job Summary
Full Time
$58k-72k (estimate)
10/29/2023
04/27/2024
crsth.com
Phoenix, AZ
100 - 200
Related Companies
The job skills required for Help Desk Support Specialist include Help Desk, Problem Solving, Microsoft Office, Service Desk, Verbal Communication, Help Desk Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Support Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Support Specialist. You can explore the career advancement for a Help Desk Support Specialist below and select your interested title to get hiring information.
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