Who We Are

Cross River is a highly profitable fast-growing financial technology company recognized for the third year in a row by CB Insights as one of the 250 best global fintechs.

Our comprehensive suite of innovative products powers financial solutions with a strong focus on regulatory compliance for our partners and their millions of consumers around the world.

We are on a mission to build the infrastructure that propels access, inclusion and the democratization of financial services.

While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 4 consecutive years.

The reason for this success is simple our nimble, adaptive, and collaborative family culture lives in every member of our growing team.

Together we are at the forefront of technology and innovation in financial services and we invite collaborative and motivated high performers to join our rapidly expanding team.

What we’re looking for

This person will be involved with the daily operations of the branch working closely with the Branch Manager.

The incumbent will also be responsible for oversight of solutions that are implemented to enhance customer service. This candidate will provide support to branch management and assist with the branch policies and procedures.

Responsibilities :

• Opens / closes various deposit accounts in accordance with bank policies / procedures, BSA / AML requirements and other regulatory / compliance laws.
• Services customers regarding issues, inquires, requests, and other matters relating to accounts or other branch products.
• Cross sells products and services through customer needs, maximizing the customer relationship.
• Ensures proper processing of branch Teller transactions such as deposits, check cashing, issuance of official checks, mail transactions, etc.
• Exercises proper dual control when required by bank policy.
• Reviews various branch reports for proper posting, maintenance, unusual activity, etc.
• Assists in reconciling errors / discrepancies.
• Be-proactive in identifying possible fraudulent or unusual activity and reporting such to appropriate management.
• Periodically performs independent counts or reviews on a surprise basis.
• Maintains confidentiality of customer information.

Qualifications :

• At least two-years’ experience in branch environment opening accounts and teller transactions.
• Excellent interpersonal and customer service abilities.
• Ability to work effectively in a multi-task, high-volume environment.
• Excellent organizational skills.
• Strong problem-solving skills.
• Ability to learn products / service and apply knowledge.
• Excellent oral and written communications skills.
• Ability to perform job functions accurately and with attention to detail.
• Maintain confidential customer and bank information in a responsible and secure manner.
• High proficiency in computer skills.

Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

All employment is decided on the basis of qualifications, merit, and business need.

By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided.

We will only contact you with job related information.

Last updated : 2024-05-06