Responsibilities & Expectations

The Residential Agent is tasked with numerous functions providing overall support to protective security operations within the residential environment.

The following are basic functions and responsibilities of this role :

Be responsible for safeguarding the client, family, and personal property located at the residence.

Incorporate the client’s core values and code of conduct in all decisions and actions.

Be responsible for making real-time operational decisions that enhance safety for the client and immediate family members.

Maintain and manage all security logs, radio logs, visitor information, residence audits, vehicle inspections, and security phone communication.

Monitor the residential intrusion detection system, panic alarms, and CCTV camera system.

Access control for visitors, employees, and vendors.

Demonstrate effective communication with the client, the family, and other team members.

Maintain discretion and confidentiality.

Promote and establish effective working relationships with the client and the Detail Leader to quickly resolve operational issues without affecting the client’s quality of life.

Detect and report suspicious activity and security vulnerabilities.

Be able to operate in a dynamic, multifaceted, and fast-paced environment.

A valid CA Exposed Firearm Permit and Guard Card are required.

Desired Qualifications

5 years of experience in Executive Protection, ERT, PSD, or RST.

A valid LEOSA permit, Concealed Carry Weapons permit, Exposed Firearm Permit, Guard Card, and / or CPR certification.

Participation in random drug screenings.

Team members must always maintain physical readiness to respond to an attack or hazard.

Professional and friendly communicator with a positive attitude and commitment to excellence (prior experience in customer service or hospitality industries preferred).

Excellent communication skills (verbal and written)

Prior military, law enforcement experience providing physical security, emergency response, surveillance detection, secure transportation preferred.

Prior training in incident response, emergency medicine, etc.

Additional Benefits

Medical, Dental, Vision, and Life Insurance, Competitive 401k

Employee Assistance Program (EAP).

Stipends for special certifications and licenses such asEMT, LEOSA, CCW, Gym, etc.

Renewal fees associated with guard / firearm license renewals and firearm requalification.

Offer hundreds of training courses, exercises, and certifications

Paid time off

Professional development assistance

Top industry pay, depending on experience and qualifications

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment without regard to race, religion, gender, sexual orientation, national origin, age, veteran or disabled status, or any other protected class.

We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

Last updated : 2024-04-29