Why you should join our team: 

• Our work is transforming the way people in pain access support at their fingertips
• Our work is innovative in the crisis response space
• Our dynamic, fun, and diverse culture
• Our meaningful cause, led by empathy and innovation
• Our strong values at the center of all we do
• Our commitment to diversity, equity and inclusion
• Our commitment to engagement and belonging
• Our commitment to our employees and their holistic wellbeing
• Our value of work/life balance
• Our growth mindset and prioritize professional development
• Our leaders who truly care

Role:

Crisis Text Line's software engineers develop the next-generation data platform that changes how millions of humans connect with volunteer crisis counselors, our clinical staff and the interaction with one another. Our platform needs to handle information at a massive scale and extend well beyond SMS as a channel. We're looking for engineers who bring fresh ideas from all areas, including information processing, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design, and mobile. 

As a software engineer, you will work on a specific project critical to Crisis Text Line's needs with opportunities to switch teams and projects as you and the mental health space grow and evolve. We need our engineers to be versatile, display leadership qualities, and be enthusiastic about taking on new problems across the full stack as we continue to push technology forward.

Crisis Text Line aspires to be an organization that reflects the globally diverse audience that our products and technology serve. We believe that in addition to hiring the best talent, a diversity of perspectives, ideas, and cultures leads to the creation of better products and services.

Crisis Text Line is and always will be a mission-driven company. We hire people with a broad set of technical skills who are ready to take on some of our biggest technology challenges and make an impact on millions of users that seek help and support in a moment of crisis. At Crisis Text Line, engineers not only evolve our platform, they routinely work on large scalability and storage solutions, applications, and entirely new features for users around the world. 

Responsibilities: 

• Design, code, and unit test platform and integration components 
• Developing Salesforce features in Apex and Lightning.
• Designing and implementing custom functionalities using Apex (Salesforce’s programming language) along with other Salesforce features like flows and Lightning components to meet business requirements.
• Testing. Conducting thorough testing of Salesforce features, configurations, and customizations to ensure they meet requirements and perform as expected.
• Collaborating. Deploy features, perform integration and unit tests and participate in code reviews. Collaborate with stakeholders, gather requirements, participate in code reviews, and provide technical guidance and support to other team members.
• Configuring and tweaking Flows. Building and modifying Salesforce Flows, a declarative tool for automating business processes, to streamline workflows and enhance user experience.
• Bug fixing. Investigating, troubleshooting and resolving issues reported by users or identified during testing, ensuring smooth operation and functionality of the Salesforce platform.
• Configuring Salesforce permissions. Setting up user access and permissions, ensuring proper security and data integrity within the Salesforce environment.
• Continually look for opportunities to improve our Salesforce solution, process, and business.
• Work with the product and design teams to build new features to solve business problems and fill business needs

Qualifications:

• Bachelor’s degree in Computer Science, Engineering or a related technical role or equivalent practical experience
• 4 years of experience programming in a Apex (Salesforce Coding Language)
• 2 years of experience in full stack development
• Experience with algorithms, data structures, complexity analysis, and software design
• Strong problem solving skills, ability to communicate analysis and reasoning clearly
• Eagerness to learn quickly and take ownership of technical problems