Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40 resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

Expedites smooth and efficient guest check-ins and check-outs, handles all guest related activities during stay and handles guest complaints effectively. Needs great customer service skills. Must set an example for all front desk staff. checks all folio's in the Lodging System for any errors and correct them. Runs the night audit. Must stay at front desk at all times except in order to help a guest. Must work closely with security and Night Manager. Must be able to follow directions and maintain great customer service even with out being supervised.

Job Specifications:

• Outlet: Grand Lodge
• Expected Pay Range: $20.00 - $22.76 / hour
• Shift & Schedule Availability: Full Time Available, Year Round
• Skill Level: Entry
• Other Specifics: On Call

Job Resonsilbities:

• Complies with guest requests (both in person and on the telephone) while maintaining both internal and AAA standards
• Ensures all charges are posted to maintain profitability
• Maintains a clean and safe work area, restocking supplies as necessary
• Communicates with other hotel departments/other CBMR departments effectively
• Follows daily procedures, accurately completes all daily reports and knows all other properties, hotels, restaurants and services the resort offers.
• Performs all other related duties as assigned or requested.

Job Requirements:

• High School Diploma or equivalent
• Knowledge of Mircosoft Office, basic typing skills and computer knowledge
• Fluent English
• Must be able to lift up to 10lbs.
• Must be able to work weekends & holidays
• Prior hospitality experience preferred
• Must complete a mandatory background check.

The expected pay range is $20.00 - $22.76. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 499886
Reference Date: 01/19/2024 
Job Code Function: Front Office