18 Front Desk Supervisor Jobs in Englewood, CO
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Crescent Hotels & Resorts is Hiring a Front Desk Supervisor Near Englewood, CO
Summary:
Responsible for assisting in the supervision and control of the Hotel Front Desk, as well as completion of administrative tasks.
Required Skills & Abilities:
-One to two years of hotel front desk supervisory experience required.
-Flexible to work AM and PM shifts, mid-shifts, holidays, weekends.
-Previous Hilton experience preferred.
-Must have the ability to communicate in English, both verbal and written.
-High comfortability in working with computers.
-Must be able to stand/walk for at least eight (8) hours.
-Basic mathematical skills for cash handling purposes.
Reports To: Front Desk Manager and Resort Manager
Responsibilities:
-Always provide the highest quality of service to the guest and anticipate and exceed guest expectations.
-Ensure the Front Desk team passes all brand standard audits.
-Ensure Front Desk staff deliver on brand standards.
-Oversee department in absence of Department Manager.
-Capable of performing all hourly functions and operating all equipment in department.
-Train associates on safety standards and enforce those standards on a consistent basis. Identify associates engaging in unsafe behaviors and retrain them appropriately. Complete accident investigations and take steps to prevent future accidents. Follow up with injured associates.
-Represent department at staff meetings as required.
-Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know the location and use of fire extinguishers.
-Ability to read, analyze, interpret, and effectively explain items such as common reports, guest folios and emergency procedures.
-Report all cash over/shorts to management. Comply with hotel and department accounting procedures including credit and check cashing policies and procedures.
-Ensure the Front Desk staff abides by the special event sales strategy.
-Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or personnel.
-Maintain knowledge of promotions and/or current programs that would affect the guest.
-Meet and greet arriving guests ensuring all Front Desk Staff provide excellent guest service.
-Maintain a thorough knowledge of the reservation system.
-Ensure security and confidentiality of all guest and hotel information and material.
-Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation and hotel surroundings (i.e., mall, restaurants).
-Adhere to all work rules, procedures and policies established by the company. This includes but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Complete Chemical Training and Blood borne Pathogen Training.
-Follow proper key control procedures.
Pay: $20.00 Per Hour
Application Deadline: Full Time 30, 2024, or until the position has been filled.
Full Time Benefits:
-Medical, dental and vision insurance
-Matching 401k
-Free life insurance
-Paid time off
-Holiday pay
-Hotel discount program and more!
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.
Job Summary
Full Time
Accommodations
$36k-51k (estimate)
05/20/2023
05/04/2024
The job skills required for Front Desk Supervisor include Cash Handling, Accounting, Confidentiality, Futures, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Supervisor. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Supervisor job description and responsibilities
Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Supervisor jobs
The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.
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Soft skills like Customer Satisfaction, Time Management and Teamwork are essential for Front Desk Supervisor roles and jobs.
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Step 3: View the best colleges and universities for Front Desk Supervisor.
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