11 Desktop support Jobs in Harrisburg, PA
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Crescens Inc. is Hiring a Desktop support Near Harrisburg, PA
Job Title : Desktop Support
Location : Harrisburg, PA
Duration : 2 months
Type : Contract
Job Description :
This position is responsible for providing high level desktop and end user support for the the client which consists of approximately200 users.
This position supports the Daily operation of several bureaus within the the client Office Building to include application from each of the following Depurates
Elections : Bureaus of Elections and Notaries, Bureaus Campaign finance and Civic Engagements, Bureaus of Elections Security and Technology,
Charities : 0020 Bureau of Corporations and Charitable Organizations, Charities Investigation Unit, Executive staff, and Administration.
In addition to critical delivery center desktop support for DOS operations such as primary and general election desktop support, petition filing setup and support, SURE, SUREVR, SWORD, Notaries App, and many other public service enabling utilities by assuring desktop configuration, connectivity and user access is operational.
Skills :
The skill level of this position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies.
This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops / laptops, and working with vendors to coordinate onsite repairs.
In addition to all the laptop and printer deployments, the technician in this position has resolved 80-90% of the incident tickets assigned which sometime involves working with vendors, working with other IT teams and especially users when 'hands-on' is required.
List of Skills :
Thorough knowledge and use of ServiceNow or understanding of asset management system
Expert knowledge and use of Windows OS and O365 Office products
Excellent customer service awareness and communication skills
Knowledge of hardware desktop, printer, scanner,video
Knowledge of software
Knowledge of imaging workstations using MDTand / or SCCM
Excellent troubleshooting and problem-solving skills
Ability to transport / lift boxes / equipment
Ability to work independently and as a member of a team
Knowledge of VPN setup, support and install
Able to resolve technical issues with users over the phone
Knowledge of wireless workstation setup and support
Ability to think and act under pressure
Good organizational skills
Excellent etiquette and professionalism
Last updated : 2024-05-29
Job Summary
Full Time
Business Services
$49k-60k (estimate)
05/22/2024
06/12/2024
crescensinc.com
Bridgewater, NJ
50 - 100
Business Services
Related Companies
The job skills required for Desktop support include Troubleshooting, Customer Service, Problem Solving, Operating System, Networking, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop support positions, which can be used as a reference in future career path planning. As a Desktop support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop support. You can explore the career advancement for a Desktop support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
01/31/2022: Norfolk, VA
With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
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They often deal with clients who are having trouble with their systems, which can frustrate customers.
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Responsibility includes installing and maintaining hardware and computer peripherals.
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Installing and upgrading operating systems and computer software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
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Resolve hardware and network connectivity issues timely and accurately.
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Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
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Monitor day to day computer performance.
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Understand the customer’s grasp of technology.
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Step 3: View the best colleges and universities for Desktop Support.
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