COMPANY OVERVIEW:

Since 2012, we have been serving our customers with a simple motto: "You deserve more than the average café." Whether you're enjoying breakfast or happy hour, we always guarantee a cozy and friendly ambiance, excellent customer service, quality food, and beverages all day. We encourage breakfast for dinner and mimosas all weekend long.

We've quickly become a local favorite with our fantastic coffee, juices, smoothies, salads, sandwiches, pasta, wine, beers, and more! We are open seven days a week and have become the it place for your weekend brunch. We focus on finding gourmet ingredients, carefully curated and fresh. These ingredients make every item on our menu taste fresh and flavorful.

We have locations in Coral Gables, Davie, Downtown Doral, Brickell, Downtown Miami, Miami Beach, South Beach, and Hallandale, and seven new locations are opening this year.

JOB SUMMARY:

As a "Cafe Manager," you will be responsible for organizing daily operations and motivating our staff to provide excellent customer service. To be successful in this role, you should have work experience in various coffee shops roles. In addition, you should be available to work during opening hours, including weekends and holidays.

Ultimately, you will help increase profitability, boost customer engagement, and turn our cafe into a favorite local spot. As a SP Hospitality executive team member, we expect you to lead by example and maintain a positive work environment.

RESPONSIBILITIES:

• • Manage day-to-day operations of the cafe
• • Ensure restaurant-café is always staffed by recruiting, hiring, and onboarding new BOH and FOH staff when necessary
• • Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
• • Handle all serious conversations and corrective actions of every team member
• • Train employees on drinks preparation and proper use of coffee equipment
• • Handle all scheduling shifts between FOH and BOH staff
• • Coordinate with vendors and order supplies as needed (like takeaway cups, coffee, milk, and other ingredients)
• • Maintain updated records of daily, weekly, and monthly revenues and expenses
• • Ensure all food and beverage inventory are being conducted effectively and in a timely manner.
• • Handle and oversee all restaurant-café orders and payments to vendors
• • Add new menu items based on seasonality and customers' preferences (for example, vegan coffee drinks)
• • Ensure all restaurant-cafe areas are clean and tidy as per company guidelines
• • Nurture friendly relationships with customers to increase loyalty and boost our reputation
• • Ensure staff exceeds customer service expectations by always being available to assist when necessary and provide ongoing training and development when necessary
• QUALIFICATIONS:
• • A high school diploma or general education degree (GED) is required; Bachelor's degree in Hospitality is a plus
• • Two or more years of working in a restaurant- café manager role required
• • Hands-on experience with professional coffee machines
• • Strong interpersonal and communication skills
• • Excellent motivational and leadership skills
• • Demonstrated ability to manage operating costs following budgets set
• • Comfortable setting priorities and delegating tasks as needed
• • Extremely organized and detail-oriented

Job Type: Full-time

Pay: $62,400.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Paid training

Experience level:

• 1 year
• 2 years

Restaurant type:

• Fast casual restaurant

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Miami, FL 33131 (Required)

Ability to Relocate:

• Miami, FL 33131: Relocate before starting work (Required)

Work Location: In person