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Credit Union West continuously looks for ways to improve employee satisfaction and experience. In addition to high paying wages, Credit Union West also offers the following:
Be part of our award-winning team!
Position Summary
Enhances the quality of life for our members/team members by meeting or exceeding their services expectations. Ensures sales and service objectives are met through effective supervision and coaching of employees. This position ensures success of the branch through planning and execution of all aspects of branch performance. Leads various universal roles to ensure excellence in member service, sales production, and operational soundness. As a member of the leadership team, this person looks for opportunities to recognize their team and contribute to the “Great Place to Work” culture.
Essential Functions & Additional Responsibilities
20% - Leading Talent – Hires, trains, directs and evaluates employee performance and behaviors to serve the member experience. Allocates resources to meet operations needs within the department. Provides leadership, coaching, and direction for their team members ensuring they have the support and development opportunities to become well-trained employees excelling in their roles.
40% - Sales and Service – Ensures service standards and sales production objectives are achieved. Provides proactive, responsive, and engaged member and team member communication. Monitors employee performance and coaches effective loan application development, accuracy, follow up, and sales opportunities. Processes loan applications, funds loans, and opens new membership accounts as needed. Drive performance that leads to improved financial lives of our members. Makes talent development a priority for all branch team members and leads employees to achieve performance expectations.
30% - Operations Management – Operational duties may include but are not limited to: Teller operations, preparation of professional written employee documentation, de-escalation of member concerns, appraisal delivery, scheduling, timecard validation, training, and completion of designated reports. Actively completes quality control reviews, ensuring operational soundness of all areas of internal and regulatory compliance. Ensures adherence to established security protocols.
5% - Business Development – Optimizes branch location by effectively leading business ecosystem partnerships. Involved in driving additional business to the credit union by direct involvement in community and business development activities. Submits business development referrals to marketing department.
5% - Performs other duties as assigned.
Education:
Equivalent to a two-year college degree or completion of a specialized course of study at an accredited educational facility preferred.
Experience:
1-3 years of leadership experience in a financial institution or similar industry; or an equivalent combination of education and experience.
Skills & Competencies
Full Time
Banking
$62k-77k (estimate)
04/23/2024
06/22/2024
cuwest.org
GLENDALE, AZ
100 - 200
1951
STEVE BECKER
$10M - $50M
Banking
Credit Union West is an award-winning financial cooperative founded in 1951 on the Luke Air Force Base in Glendale, Arizona. Our core principals guide our decisions ensuring integrity and trusted member service. With more than $675 million in assets and over 64,000 members, we offer an array of personal banking, business services and financial education including; free checking account, savings account, credit cards, auto loans, mortgage loans, home equity, business loans and more! We make banking easy with 12 branch locations in Maricopa and Yavapai County, Online and Mobile Banking and a nat...ionwide network of CO-OP Shared Branch locations. At Credit Union West, our motto is A Great Place to Work for Great People. We strive to be an employer of choice through employee engagement, honesty and integrity, and encouraging a supportive working atmosphere that sets us apart from traditional work environments. Winner of the 2017 AZCentral.com Top Companies to Work for in Arizona for six years in a row; we currently staff almost 200 employees in 12 branches in Maricopa and Yavapai counties, as well as, Business Services, Real Estate and our corporate office in Glendale. Its important to us to maintain an open door culture with a positive atmosphere. We are committed to the overall personal and professional development of our employees while providing unique benefits, educational support and recognition for achievements. Career opportunities can range from Member Service Consultants to Loan Officers; IT to Finance; Real Estate Specialists to Business Service Officers. In addition to job opportunities, we offer an array of employee benefits, including comprehensive medical and dental insurance, an employer-matched 401(k) plan, tuition reimbursement and an employee bonus program.
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The job skills required for Branch Manager I include Leadership, Coaching, Business Development, Problem Solving, Scheduling, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Branch Manager I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Branch Manager I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Branch Manager I positions, which can be used as a reference in future career path planning. As a Branch Manager I, it can be promoted into senior positions as a Top Branch Administration Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Branch Manager I. You can explore the career advancement for a Branch Manager I below and select your interested title to get hiring information.