CR INSURANCE GROUP, LLC is a small business in Miami, FL. We are professional, agile and innovative.

Responsibilities:

• Provide all the necessary information to Agents who have doubts, questions or problems when making an application, be it Obamacare, Medicare, or general issues.
• Identify the needs of Agents.
• They must have security themselves to transmit it to the Agent.
• Carry out call termination with problem resolution.
• Listen carefully to questions and concerns and respond quickly with a resolution in accordance with company guidelines.
• Document personal information to create, update, or adjust agent accounts.
• Document important Agent information for future reference.
• Provide and respond to feedback on any aspect of the job or your duties.
• Suggest services to customers based on their requests and needs.
• Answer incoming calls or generate outgoing calls, in some cases cold calls to follow up on what was requested by the agent.
• Ask the agent to take a survey at the end of the call about what you thought of the service the representative provided.
• Create a list of frequently asked questions based on your experience with Agents.
• Generate detailed reports daily, weekly, and monthly.
• Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.
• Update job knowledge by studying new product descriptions, participating in educational opportunities.
• Perform other tasks as needed by the Company.

Requirements:

• Previous experience working with Agent Support or Customer Service.
• Basic knowledge of Office.
• Bilingual English & Spanish.
• Verbal and written communication skills.
• Ability to remain calm and collected in a fast-paced, high-pressure environment.
• Call handling control.
• Organizational skills with the ability to manage numerous projects and priorities at once.
• Positive and service-oriented attitude

*We encourage you to apply*

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• Paid time off
• Parental leave

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Call center: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person