Cox Automotive is searching for a talented Data Entry Specialist in Phoenix, AZ! Reviews source documents for data input. Checks accuracy and relevance of input and output data by visual examination. Verifies output against control totals, reviews format and accuracy of printouts, and distributes information to appropriate departments.. May prepare source data by collecting, aggregating and compiling documents / information prior to performing data entry.The position demands reliability, follow-through, problem-solving and troubleshooting skills, the ability type and talk at the same time, and exceptional organizational skills. The ideal candidate will be a highly self- motivated individual who can work well with little to no supervision and is a reliable, knowledgeable, resourceful, flexible, service-oriented professional. 

Cox Automotive is a leading provider of automotive products and services, offering a wide range of solutions to dealers, manufacturers, and consumers. With a focus on innovation and customer service, Cox Automotive helps clients navigate the ever-changing automotive industry landscape. From digital marketing and software solutions to vehicle remarketing and logistics, Cox Automotive is dedicated to driving the future of the automotive industry.

This is a 12-month W2 contract assignment with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs.

• Monday - Friday; 7:00 AM - 4:00 PM
• Hybrid role in Phoenix, AZ - must come into office 3-4 days per month

Responsibilities of the Data Entry Specialist:

• Become proficient in all knowledge base requirements in order to resolve clients’ needs as efficiently as possible
• Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation and relevant data
• Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
• Identify client needs, research issue and provide solutions and/or alternatives
• Build sustainable relationships and engage clients by providing best-in-class service
• Work closely with our BPO partners, and team members to deliver on client SLAs
• Work across the organization as needed to resolve requests and correct issues/problems
• Identify areas of process improvement
• Effectively communicate
• Perform other duties as deemed necessary by management

Qualifications of the Data Entry Specialist:

• High School Diploma / GED Required
• A minimum of 3 years experience with customer service and/or contact center
• Automotive industry and/or logistics experience preferred
• Working knowledge and proficiency with Microsoft Office products
• Servant team member with ability to build strong trusted relationships
• Excellent oral and written communications skills, particularly in a phone, email, SMS or chat context
• Effective time management
• Attention to detail and follow-through
• Demonstrated ability to adapt in a changing environment,
• Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment
• Demonstrated experience being a customer-focused, service-oriented professional

• $18.00 per hour (Paid Weekly)

As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

This job posting is for a temporary role as an employee of Atrium on assignment at Cox. The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements

By applying for this position you agree to the Atrium Terms and Conditions. Agreeing to these terms, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employees to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners (collectively, “Atrium Alerts”). Atrium Alerts may be sent by email, phone or text message. Your personal information will be safely stored in our database. Atrium does not sell your personal information to third parties. Text message and data rates may apply. To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time, please contact us at privacyadministrator@atriumstaff.com.

If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team at coxrecruit@atriumworks.com. Please include the job title in the subject of your email.

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