**Customer Service Representative**

**Department:** Operations **Location:** Burlington, NJ

**Customer Service Representative**

Formed in 1924, Cowan Systems enjoys a history of excellence and quality in the transportation industry. We specialize in providing high quality dedicated fleet services for companies requiring first-rate performance. Cowan Systems is seeking a full time **Customer Service Representative** for our corporate office in Baltimore, Maryland. Qualified candidates are detail orientated, thorough, professional, and have experience with customer service and data entry related tasks.

**Duties and Responsibilities include but are not limited to:**

* Provide Customer Service support to include order entry, data entry in setting customer delivery appointments via various customer web portal accounts.

* Tracking of loads, assist fleet managers as to outstanding loads that would possibly cause detentions and assessorial charges, provide updates in TMW.

* Assist Account and Fleet managers with broker load daily requested updates.

* Scan and process driver paper work (manifest, bill of ladings and associated receipts) to be batched and processed daily to Payroll and Billing at corporate headquarters.

* Perform all general clerical duties such as scanning, copying, filing, for the operations as needed.

* Keep inventory and order office supplies when needed.

**Skills & Requirements:**

* Ability to work independently and professionally in a team-based environment

* Extremely organized and detail oriented

* Exceptional customer service skills with the ability to build professional relationships via telephone and electronic communication methods.

* Strong communication (both verbal and written), problem solving, & decision making skills.

* Ability to multitask and organize information to accurately update team on current account status and information.

* Previous transportation and or logistics experience preferred

* Transportation platform (TMW, McCloud) experience would be a plus

* Utilizing Microsoft Office (word, outlook and excel on a daily basis)

**Benefits:**

Cowan Systems offers a competitive, customizable benefits package including but not limited to:

* Medical insurance with an HSA option, dental and vision

* Life Insurance

* Short and Long Term Disability

* Dependent Care Flexible Spending

* 401K Retirement Savings Plan with Employer Match

* Paid Holidays

* Paid Time Off

* Competitive, Weekly Pay

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