Essential Job Functions (as dictated per Counselor or Admin Support role):

• Maintains accurate surgical records for surgeons as outlined in company standards and guidelines.
• Maintain communication with Surgical Vision Coordinators, MEC Surgeons and their teams.
• Maintains 5% or less error rate on chart documentation and scanning.
• Adheres to the Protocol “Adding and retrieving surgical items from EMA”
• Advises supervisor of any changes or discrepancies in the protocol “Adding and retrieving surgical items from EMA”
• Proper Building of surgical charts.
• Properly manage time to avoid any unauthorized overtime.
• Cross train with Surgical Front Desk Team to prepare for time off and provide coverage as needed for teammates.
• Maintains patient confidentiality at all times.
• Attends required meetings.
• Ability to speak, understand and write fluent English
• Knowledge of correct grammar, spelling and punctuation
• Proficiency in alphabetizing and spelling
• Ability to write legibly
• Ability to calculate mathematical formulas.
• Reviews appropriate reports on a regular basis as outlined in company standards and guidelines.
• Does not engage in gossip, and non-productive behavior as outlined in the company handbook

Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Competencies

• Exceptional human relations skills

• Creates a trustworthy and comfortable environment for patients
• Communicates in a calm, orderly, and non-threatening manner
• Communicates effectively with supervisors and direct interactions with staff.

• Can work with interruptions and to manage multiple priorities
• Does not engage in gossip, and non-productive behavior as outline in the company handbook
• Requires considerable attention to detail.

Minimum Education Requirements

• High school diploma or GED.

Minimum Background Requirements

• Two years previous experience or training in this or similar position in a medical practice.
• College degree desired, but not required

Minimum Demonstrated Skills

• Proficiency on a PC
• Proficiency using a photocopier
• Proficiency handling multiple telephone lines
• Proficiency using a Scanner