Overview

For almost 50 years, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 31 cities in the US, Canada, Mexico, Guatemala, Honduras, and Nicaragua. 

Purpose of the Position:

The overall goal of the position is to create and maintain a healthy and safe environment for the youth in the program. RAs enhance and support the quality of services provided through case management as well as run the day-to-day functions of our shelter and ROP programs. All duties should be performed within the framework of the Mission Statement, Five Principles, and policies and procedures of Covenant House Georgia. This position reports to the Residential and or ROP Coordinators.

Essential Duties & Responsibilities: 

• Uphold Covenant House Georgia standards of conduct, policies, and procedures at all times

• Attend and participate in all scheduled or mandatory meetings, training, and supervision sessions as requested

• Adhere to all confidentiality requirements and standards

• Supervise all interior and exterior areas of the facility; ensure the facility is safe and secure at all times

• Ensure adequate supervision of youth either inside or on Covenant House Property

• Assist residents in planning appropriate community based and leisure activities

• Assist residents in preparing for daily routines, the completion of all household tasks, and in maintaining a clean and healthy living area

• Provide support services for Case Managers, Interns and Supervisors including but not limited to the following:

• Follow-up on identified goals and objectives as assigned by their case manager

• Ensuring that the resident case plans are carried out within the established timeframe

• Completely document residents’ files, incident reports, logbook, and other documents in a timely manner

• Enter Activities/Services in ClientTrack and Efforts to Outcomes as necessary and as required by grants

• Facilitate groups and community meetings

• Promote effective and efficient utilization of resources

• Ensure that your username/password for the HMIS remains active

• Develop knowledge of the current community resources and referrals

• Maintain ethical and professional boundaries with all residents

• Assist youth in cleaning facility as needed

• Report all maintenance concerns to the Facility Manager and Coordinator immediately

• Participate in all safety-related drills

• Prepare all meals for residents per the schedule and follow food distribution procedures

• Participate in daily group activities and outings

• Submit receipts for all petty cash expenditures to the Coordinator

• Responsible for submitting completed timesheets by the requested deadline

• Follow all department procedures for resident schedule, shift transition, food preparation, intervention, and on-call utilization

• Seek and accept supervision and continuing education

• Perform all other tasks as requested by the Coordinator and CHGA administration

• drive agency or personal vehicles to transport items and/or persons (valid Georgia Driver’s License with an acceptable driving record as required by an insurance company).

Shift Leader

• Ensure all shift responsibilities and requests by the Coordinator. are completed by the end of the shift

• Ensure that each employee is in their designated posts at all times during a shift

• Complete shift transition report and transition all necessary information to the shift leader of the next shift

• Make necessary contact with the On-Call staff according to on-call notification procedures

• Ensure the daily schedule is being followed

Ability to:

• establish and maintain an effective working relationship with co-workers, supervisors, representatives of other agencies, and the public.

• communicate well (verbal and written) with the client, staff, and external relations.

• handle multiple tasks and projects.

• be flexible, amiable, & willing to work as a team

• work a flexible schedule as needed

• travel as needed for training or to fulfill job requirements

• lift and move objects typically weighing 5-35 pounds

• work standing, walking, and/or sitting a minimum of 8 hours per day/shift

• demonstrate sufficient health, ability, experience, and education to perform the assigned duties with or without accommodation

Have strong:

• computer skill and knowledge of web-based data systems

• organizational skills

• crisis management intervention skills required with an ability to defuse physical and verbal confrontations

• critical thinking and problem-solving skills required

• Must be able to work independently with minimal supervision

In addition: 

• Job Title: Resident Advisor (RA)

• Department: Programs

• Reports to: Residential and/or ROP Coordinators

• Classification: Non-Exempt

Supervisory Duties: There are no supervisory duties for this position

Education & Experience: 

Bachelor’s degree in Human Services Field recommended or equivalent work experience preferred; minimum of 2 years experience working with at-risk youth required; minimum of 2 years experience working in a residential setting desired; knowledge of mental health and substance use is required; CPR and First Aid certification desired

Our Community

Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences are smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive. 

Covenant House Georgia (CHGA) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHGA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHGA are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHGA will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply. If you are fun, dynamic, and hardworking, come join our awesome international team in an organization with a heart!