The Courtyard Rochester Downtown, managed by Essex Hotel Management, is currently seeking a DRIVEN Assistant General Manager.

The Assistant General Manager will assist the General Manager in overseeing the daily operations of the hotel, ensuring that all guests receive exceptional service and that the hotel runs smoothly.

Responsibilities:

• Assist the General Manager in overseeing the daily operations of the hotel, including front desk, housekeeping, maintenance, and food and beverage departments.
• Ensure that all guests receive exceptional service and that their needs are met in a timely and efficient manner.
• Manage and train staff to ensure that they are providing excellent customer service and following hotel policies and procedures.
• Assist in developing and implementing strategies to increase revenue and profitability.
• Monitor and analyze financial reports to ensure that the hotel is meeting its financial goals.
• Ensure that the hotel is in compliance with all local, state, and federal laws and regulations.
• Handle guest complaints and resolve issues in a timely and professional manner.
• Assist in developing and implementing marketing and promotional strategies to attract new guests and retain existing ones.
• Maintain a positive working relationship with all staff members and departments.

What are we looking for? For nearly three decades, Essex Hotel Management's "solution-driven" approach has resulted in high satisfaction for our team members, partners, owners, and guests. This results from our Team Members staying true to our Vision, Mission, and Values. We look for teammates that are DRIVEN:

• Dedicated to finding solutions that work
• Responsive to our partners, our team members, and our guests
• Integrity defines everything we do by taking ownership of our actions and holding ourselves accountable
• Value-Oriented - we value diversity, relationships, and performance
• Engaged - we care about the work we do and the people we work with
• Nimble - we strive to be flexible and innovative

Essex Hotel Management, LLC is committed to fostering an inclusive and diverse workplace, where equal opportunity is extended to all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate.

• Bachelor's degree in Hospitality Management or related field.
• Minimum of 5 years of experience in hotel management.
• Strong leadership and management skills. - Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong analytical and problem-solving skills.
• Knowledge of hotel operations, including front desk, housekeeping, maintenance, and food and beverage departments.
• Proficient in Microsoft Office and hotel management software.
• Ability to work flexible hours, including nights, weekends, and holidays.