WE ARE LOOKING FOR A FULL-TIME OVERNIGHT FRONT DESK AGENT / NIGHT AUDITOR

The hourly rate for this role is $21.25 $1.00 overnight differential

WHAT IS EXPECTED OF ME IN THIS ROLE?

We have an exciting opportunity within our Front Office as an Overnight Guest Experience Host / Night Audit. This position was designed for our Guests to have a seamless check in and check out experience. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. The Overnight Guest Experience Host will assist guests with account settlements, luggage to and from their guestroom, communication of hotel services and promotion, providing guests with information about local attractions/restaurants, in and around Portland and answering guest phone calls.

What are the additional benefits of working at the Hyatt Regency Portland?

· Health Benefits for you and your dependents

· Paid Vacation, Sick and Holidays

· 401K Plan with Matching Contributions

· Employee Stock Purchase 

· Wellbeing Programs

· Complementary Meals

· Tri-Met Pass Discount

· $5 Garage Parking

· Tuition Reimbursement Program

· Family Bonding Benefits as well as Oregon Paid Leave

· Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world.

· Opportunities to participate in our Hyatt Regency HyPride Program

· A supportive and inclusive work environment that values diversity and teamwork.

In 2023, Hyatt Regency Portland received, AAA Four Diamond Award and Trip Advisor Traveler’s Choice Award. We received recognition for a GBAC Star Accredited Hotel. As a Company we received Fortune's 100 Best Companies to Work For® - FORTUNE and Great Place to Work® 

Hyatt ranked as #16 Best Employer for 2021 and America's Best Employers for Diversity – Forbes. 100 Best Workplaces for Millennials – FORTUNE.

ABOUT HYATT REGENCY

The Hyatt Regency Portland is a premier hotel destination located in the heart of the city, offering luxury accommodations, exceptional dining experiences, and world-class amenities. As part of the Hyatt family, we are committed to providing unparalleled service and memorable experiences for our guests while fostering a positive and rewarding work environment for our employees. Join us in delivering the Hyatt standard of hospitality and be part of a dynamic team dedicated to excellence.

Diversity

“Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all”

Hyatt is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, age, religion, disability, veteran status, genetic information, citizenship, status of any other group protected by law. 

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Visit careers.hyatt.com to apply

Qualifications - External

• Ability to work overnight, weekends, and holidays
• Ability to push/pull/carry 35 lbs. and stand for long periods of time.
• Refined verbal and written communication skills 
• Desire to provide outstanding customer service to our guests and colleagues
• Previous customer service experience preferred

Internal Description

Description - Internal

WE ARE LOOKING FOR A FULL-TIME OVERNIGHT FRONT DESK AGENT / NIGHT AUDITOR

The hourly rate for this role is $21.25 $1.00 overnight differential

WHAT IS EXPECTED OF ME IN THIS ROLE?

We have an exciting opportunity within our Front Office as an Overnight Guest Experience Host / Night Audit. This position was designed for our Guests to have a seamless check in and check out experience. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. The Overnight Guest Experience Host will assist guests with account settlements, luggage to and from their guestroom, communication of hotel services and promotion, providing guests with information about local attractions/restaurants, in and around Portland and answering guest phone calls.

What are the additional benefits of working at the Hyatt Regency Portland?

· Health Benefits for you and your dependents

· Paid Vacation, Sick and Holidays

· 401K Plan with Matching Contributions

· Employee Stock Purchase 

· Wellbeing Programs

· Complementary Meals

· Tri-Met Pass Discount

· $5 Garage Parking

· Tuition Reimbursement Program

· Family Bonding Benefits as well as Oregon Paid Leave

· Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world.

· Opportunities to participate in our Hyatt Regency HyPride Program

· A supportive and inclusive work environment that values diversity and teamwork.

In 2023, Hyatt Regency Portland received, AAA Four Diamond Award and Trip Advisor Traveler’s Choice Award. We received recognition for a GBAC Star Accredited Hotel. As a Company we received Fortune's 100 Best Companies to Work For® - FORTUNE and Great Place to Work® 

Hyatt ranked as #16 Best Employer for 2021 and America's Best Employers for Diversity – Forbes. 100 Best Workplaces for Millennials – FORTUNE.

ABOUT HYATT REGENCY

The Hyatt Regency Portland is a premier hotel destination located in the heart of the city, offering luxury accommodations, exceptional dining experiences, and world-class amenities. As part of the Hyatt family, we are committed to providing unparalleled service and memorable experiences for our guests while fostering a positive and rewarding work environment for our employees. Join us in delivering the Hyatt standard of hospitality and be part of a dynamic team dedicated to excellence.

Diversity

“Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all”

Hyatt is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, age, religion, disability, veteran status, genetic information, citizenship, status of any other group protected by law. 

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Visit careers.hyatt.com to apply

Qualifications - Internal

• Ability to work overnight, weekends, and holidays
• Ability to push/pull/carry 35 lbs. and stand for long periods of time.
• Refined verbal and written communication skills 
• Desire to provide outstanding customer service to our guests and colleagues
• Previous customer service experience preferred